Position Summary:

The Surgery Counselor (SC) is primarily responsible for ensuring the patient understands the surgical process; concisely explaining all the necessary appointments and tests required prior to, and after cataract surgery. The SC will schedule all phone-in requests for cataract consultations, and mail out informational brochures to the patient. The SC will greet the patient when they arrive for the consult and explain the needed appointments. After the consultation, the SC will again meet with the patient and schedule surgery and coinciding appointments, including additional advanced diagnostic testing appointments. In addition, the SC will explain both standard and elective options along with possible out-of-pocket expenses, including insurance co-pays. Once the surgeon has chosen the best lens and surgical technique, the SC will discuss the recommended choice(s) and finalize the patient’s decision for the IOL lens upgrade; attain any final signatures on forms needed; and collect any out-of-pocket expense(s). Complies with all applicable state and federal regulations. Coordinates information provided for business services functions including CPT-10 and ICD-10 coding. Responsible for demonstrating high-level of customer service through Head+Heart, Together behaviors.

Work Schedule:

Fulltime 1.0 FTE. Monday - Friday Days.

Qualifications:
Education/Experience:
High school graduate with 2 or more years related experience in an Ophthalmic and or health care environment.
Special Knowledge/Skills/Certification/Licenses:
Detail oriented individual able to build a rapport with patients and have the ability to explain various appointments and scenarios efficiently. Must be comfortable discussing various pricing structures. Should be able to put anxious patients at ease. Must have strong computer and organizational skills. Medical terminology and CPT-10 coding knowledge required.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.