We are looking for committed, eager, passionate and motivated professionals to join Elmwood Healthcare's team of highly-skilled individuals.

Driven by a passion for community health, Elmwood Home Care believes in the ways that home-healthcare positively impacts our communities. Through the delivery of unmatched care, a culture of safety and respect, and endless opportunity for personal, professional and career development, we are committed to igniting change within the healthcare industry. Our focus and goal is to bring care back to the patient, and bring healthcare professionals back to doing what they love- caring for others.

Elmwood Healthcare's Home-Health Division, Elmwood Home Care, is a Medicare certified, Joint Commission accredited organization providing skilled and non-skilled home-health care to Rhode Island and Massachusetts communities, by way of Agency branch locations in Providence, RI, South County, RI and Taunton, MA.

Elmwood Home Care supports and cares for communities by providing compassionate, innovative and personalized care. Through a comprehensive, community-based systems approach, we are committed to the delivery of the highest-quality of patient-centered care. Through this model, we maximize patient success and reduce hospital re-admissions to promote higher-rates of successful outcomes. For our patients, this is all possible when care is delivered in the comfort of their own home.

Elmwood Home Care is dedication to each patient beyond the scope of intermittent services, with a focus on communication, continuity and growth. As we hold ourselves accountable to the highest standards of care and operational integrity, our team promotes health-equity and employee opportunity. Through these ideals, we place emphasis on personal and professional growth, skill acquisition through continuous hands-on training, and long-term career development within the organization.

Our standards are modeled to mirror those of federally-supported accrediting bodies and lead us to our commitment to ongoing and absolute compliance with local, state and federal regulations, in order to cultivate larger impacts on our communities.

The execution of our philosophies and missions solidify Elmwood Home Care as a pioneer in home-health innovation through patient-centered approaches to uphold quality and safety of care and by providing limitless opportunity for our patients, team-members and community partners.

CARE COORDINATION MANAGER (CCM)

Responsibilities:

• Understands and adheres to the established policies, procedures and operational practices of Elmwood Home Care.
• Provides direct supervision, direction and support to Care Coordination personnel;
• Performs performance appraisal and review of department personnel;
• Provides counseling and/or disciplinary action to department personnel when indicated;
• Provides initial and ongoing education to all department personnel;
• Works collaboratively with the Leadership team and Governing Body, acting to bridge operational viability and coordination of patient care to maintain integrity and safeguard patients and staff;
• Creates, oversees and maintains the schedules of designated clinical staff in correlation to patient needs and staffing variances;
• Enters scheduling data to create and maintain accurate orders in accordance with care plans;
• Works interdisciplinarily to create a consistent flow of high-quality patient care;
• Contacts care-providers, clinicians and patients with updates regarding day-to-day scheduling matters;
• Receives, processes and facilitates referrals in accordance with the systematic guidelines set forth by Elmwood Home Care;
• Ensures the Agency only accepts those patients whose needs can be met by the services it provides;
• Monitors and responds to electronic referrals via electronic referral systems;
• Verifies and coordinates insurance benefits to safeguard reimbursement of services provided;
• Counsels the patient/representative and family/caregiver meeting communication and coordination of care needs.
• Works closely with Sales Teams to satisfy mutual goals and satisfy the needs of the Agency;
• Generates reports and data regarding scheduling, care coordination and staffing as designated;
• Monitors, modifies, develops and implements care coordination systems and processes based on personnel and leadership feedback;
• Participates in utilization review of medical records as assigned;
• Acts in accordance with the Elmwood Home Care Employee Code of Conduct;
• Ensures the safety, security, integrity and confidentiality of patient and staff information in accordance with HIPAA and agency standard regulations;
• Upholds the standards of patient satisfaction, customer service and quality of care set forth by the Agency;
• Demonstrates an understanding of the operational flow of a Medicare-certified home-health agency;
• Demonstrates an understanding of the post-acute and transitional-care processes;
• Understands and adheres to policies, procedures and regulations set forth by the agency;
• Understands and adheres to policies, procedures and regulations set forth by local, state and federal governments.

Requirements:

• High School Diploma or GED Equivalent
• Associate’s or Bachelor’s Degree or Experience-Based Equivalent Level of Higher Education
• 1-2 Years of Prior Industry Experience in Healthcare Administration or Operations
• 1-2 Years of Prior Healthcare Experience
• Proficiency in the Application of Moderate-Level Computer and Technology Skills (MS Excel, Cloud-Based Softwares)
• Proficiency in the Understanding and Comprehension of Applicable Local, State and Federal Regulatory Standards

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Home Health

Work Location: In person