Job Overview
We are seeking a dedicated and organized Ophthalmic Counselor to join our team. The ideal candidate will play a pivotal role in ensuring the smooth operation of our medical office, providing essential support in various administrative tasks. A counselor plays a key role in guiding prospective patients through their vision correction journey—from initial inquiry to post-op follow-up. You’ll be counseling patients and coordinating surgical sales for LASIK, PRK, SMILE, ICL, Refractive Lens Exchange (RLE), and premium cataract surgery. This role requires strong communication and organizational skills, in-depth ophthalmology knowledge, and the ability to cultivate referral relationships with optometrists and general ophthalmologists in the region.

Responsibilities

• Manage daily office operations, ensuring efficiency and adherence to policies.
• Coordinate medical scheduling for patients, optimizing appointment availability.
• Utilize electronic health record systems such as eClinicalWorks and Epic for patient management.
• Assist in the development and maintenance of care plans for patients.
• Handle phone systems professionally, addressing inquiries and directing calls appropriately.
• Support medical collections processes by following up on outstanding accounts.
• Collaborate with healthcare providers to ensure seamless communication and patient care.
• Maintain accurate records and documentation in compliance with medical office standards.
• Provide administrative support as needed, including filing, data entry, and office management tasks.

Qualifications

• Previous experience in a Ophthalmology is preferred.
• Strong understanding of medical scheduling processes and care plans.
• Familiarity with phone systems used in an office environment.
• Excellent organizational skills with a keen attention to detail.
• Ability to work independently as well as part of a team.
• Strong verbal and written communication skills are essential.
• Experience with medical collections and administrative duties is highly desirable.
• Understanding in medical and vision insurances.

We invite qualified candidates who are passionate about supporting healthcare operations to apply for this exciting opportunity.

Job Type: Full-time

Pay: $22.60 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Ophthalmology: 1 year (Preferred)

Ability to Commute:

• Woodland Hills, CA 91367 (Preferred)

Work Location: In person