At FirstLight Home Care, you get to do something that makes a difference in someone’s life. Our professional caregivers provide safety, comfort and companionship for the elderly and adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect, and we enrich the lives of our clients by helping them have their best day, every day.

As a client care coordinator with FirstLight, you’ll work closely with our clients to establish quality assurance of services and proactive communication. You will manage all areas of organizational operations, supervise client services, and directly interface with clients and family members.

Why You’ll Love Working for Us

We’ve done our own research and understand that these are the things team members want most:

• Support - Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night.
• Communication - We’ll make sure you know what to do, where to go and that you have what you need to perform your job successfully.
• Training - Comprehensive training will be provided before you begin your position with us.
• Flexibility - We’ll do our best to provide flexible options that work with your schedule.
• Education/Learning - We offer free learning and development opportunities to help you grow in your position and gain professional experience for future opportunities.
• Time off - We believe it’s important to take time off to focus on your family and on self-care.
• Fair, competitive pay

What You’ll Do

• Conduct phone care consultations with prospective clients and families and obtain information to relay to business development director
• Manage the client intake process
• Review scheduled shifts to ensure caregiver is best-match for clients needs
• Facilitate client/caregiver introductions with every new client and with every new caregiver
• Perform initial and ongoing in-home evaluations
• Be the liaison between the scheduler and hiring manager with the business development director
• Weekly phone touch points for client satisfaction
• Occasionally attend community activities with residents or social events

Why You’ll Be a Great Fit

• You have a high school diploma or general education degree (GED); and two (2) years related health care/home health care industry experience and/or training; or equivalent combination of education and experience.
• Previous, successful management experience required
• You’re a natural leader with stellar interpersonal skills
• You are a good listener with excellent communication skills
• You make it your mission to find solutions to any problems you encounter
• Others say you have an upbeat, positive attitude
• Happiness, laughter and having fun are important to you

Job Type: Part-time

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person