Full-Time Veterinary Client Care Coordinator

Job Summary:

The Client Care Coordinator is vital in providing exceptional customer service and support to pet owners and patients with our brick-and-mortar surgery services in the greater Milwaukee area (Wisconsin). The specialist serves as the clients' primary point of contact, ensuring their needs are met and facilitating a positive experience throughout their interactions with Veterinary Surgery Specialists Inc.

This position requires empathy and strong communication skills and is a detail-oriented and customer-focused individual who is passionate about animals and committed to delivering outstanding hospitality and service.

Customer Service Responsibilities:

• Greet and welcome clients, both in person and over the phone, with a friendly and professional attitude.
• Provide accurate and detailed information to clients regarding surgery services, appointment scheduling, in-person consultations, rechecks, procedures, and pricing.
• Schedule appointments, surgeries, and follow-up visits, ensuring efficient coordination with veterinary staff and maintaining an organized appointment calendar.
• Collect and record client and patient information accurately, verifying and updating records as necessary.
• Assist clients with completing required forms, waivers, and consent documents.
• Handle incoming and outgoing phone calls, addressing inquiries, scheduling requests, and prescription refills promptly and accurately.
• Address client concerns and resolve issues promptly and satisfactorily, escalating complex matters to management.
• Maintain a clean and organized reception area and building, ensuring a welcoming environment and hospitality for clients and their pets are met.
• Coordinate and process payments, including invoicing, insurance claims, and cash handling, while adhering to hospital policies and procedures.
• Collaborate with veterinary staff to ensure seamless communication and coordination between clinics, ensuring accurate and timely transfer of patient information.
• Support veterinary technicians and assistants by assisting with patient check-ins, handling paperwork, and facilitating smooth patient flow.
• Maintain knowledge of hospital services, policies, and procedures to provide accurate and up-to-date information to clients.
• Stay informed about pet care and veterinary best practices to offer knowledgeable guidance and resources to clients.
• Contribute to continuously improving customer service processes, suggesting and implementing ideas to enhance client satisfaction and efficiency.

Office Responsibilities:

• Facilitate updates for mypetsurgery.com and help generate content for social media platforms.
• Taking graduation pictures and placing them into media templates for posting to Facebook/Instagram
• Assist in outreach programs to local veterinary clinics and veterinary ERs/Hospitals
• Manage the receipt, sorting, and distribution of incoming and outgoing deliveries, ensuring timely and accurate inventory and stocking to appropriate departments while maintaining organization and confidentiality.
• Complete additional tasks as assigned/delegated.
• Light cleaning duties.

Schedule:

• 8am-6pm, Monday - Thursday
• No nights, weekends, nor holidays

Please note that these duties are by no means complete, and other duties that align with position can be added at the discretion of management. Cross training is implemented to help the team. This position serves as a key team member, facilitating communication across all areas of the clinic and contributing to the smooth operation of daily activities, ensuring a well-coordinated and efficient environment. In this role, your efforts will directly impact on customer loyalty and company success.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• Day shift
• No nights
• No weekends

Work Location: In person