About Job

AGENCY DESCRIPTION:

Instituto Familiar de la Raza, Inc. is a multi-service community health and social service agency with emphasis in serving the Chicanx/Latinx, indigena community in San Francisco with a special focus on the diverse needs of the Mission District. Services include a wide range of mental health, HIV related services, and social services including health promotion, education, prevention, early intervention, care management, and clinical and artistic mentoring services, psychological and psychiatric interventions as well as cultural/social and spiritual re-enforcement. The agency serves children, youth, adults and families. It has a rich history of working collaboratively with other agencies to meet the needs of the diverse Chicanx/Latinx, indigena communities and other cultural/racial communities in San Francisco.

PROGRAM DESCRIPTION & AGENCY SUMMARY:

Promesa LGBTQ+ Youth Services is a program within IFR’s Si a la Vida initiative, providing holistic, culturally responsive, and affirming support to LGBTQ+ Latinx youth, with a focus on newcomer and monolingual Spanish-speaking youth (ages 14–24) in San Francisco.

Rooted in harm reduction and restorative justice, the program addresses barriers these youth face at the intersection of immigration, race/ethnicity, gender identity, and sexual orientation. Services include: motivational interviewing, individual care management, group support, outreach, community education, and youth-led storytelling/media projects.

Through a trauma-informed and client-centered care approach, Promesa fosters safety, resilience, and leadership, creating opportunities for LGBTQ+ Latinx youth to thrive in community.

The Care Manager plays a critical role in supporting LGBTQ+ Latinx youth (ages 14–24) by providing strength-based, culturally appropriate care management and advocacy. This position also supports youth outreach, group facilitation, and storytelling/media initiatives and provides referrals as appropriate to address barriers related to immigration, language, mental health, and discrimination.

Essential Job Duties are but not limited to the following

Develop and implement care management activities that are youth-centered, community informed, and grounded in cultural humility.

Support youth with developing their Individual Service plans and goals that are strength based.

Provide ongoing care management services, including regular individual support, referrals to appropriate services and follow-ups.

Maintain timely and accurate records of participant contacts and service delivery.

Meet program goals and deliverables by maintaining an active careload .

Facilitate or co-lead weekly youth support groups and community workshops.

Engage in street and digital outreach to recruit program participants.

Build and maintain relationships with community-based providers, schools, and youth-serving agencies.

Participate in cross-program collaborations and community events.

Support youth-led storytelling and media projects to elevate LGBTQ+ voices.

Maintain consistent communication with supervisor and team regarding youth's progress and concerns.

Other duties as assigned.

Required Skills/Qualifications:

Bilingual and bicultural in English and Spanish (required).

At least 1–2 years’ experience working with LGBTQ+ youth and/or immigrant communities.

Knowledge of harm reduction, sex positivity, youth development, and restorative justice.

Experience in group facilitation, outreach, or leadership development for youth.

Proficient in Microsoft Office and comfort using digital tools.

Ability to maintain confidentiality and professional boundaries.

Flexible schedule (some evenings/weekends required).

Strong communication and self-organization skills.

Ability to de-escalate conflict and support diverse populations.

Passionate about community wellness, social justice, and youth empowerment.

EDUCATION, CERTIFICATIONS AND LICENSES:

Bachelor’s degree (or equivalent) in social services or health field and/or Community Health Worker certification and/or relevant certifications or training in care management practices (ex. Certified Care Manager (CCM) or Certified Social Work Care Manager (C-SWCM))

A combination of relevant work and education and training in the areas of social welfare, youth development and/or community advocacy, can be considered.

Valid Driver’s License

Must pass and maintain annual Tuberculosis Test

Must pass Department of Justice Fingerprint screening

PHYSICAL DEMANDS:

The physical demands described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Good general health, physical stamina and emotional stability are essential. Must have the ability to use the computer and sit at a desk for extended periods. Occasional bending, lifting (up to 35 lbs), and walking required.

COMPENSATION BENEFITS:

Salary Range: This is a full time position with benefits; with an hourly salary range of $27.08 to $30.00

Commensurate with work experience, qualifications, and education

All full-time positions are based on a minimum of (35) thirty-five hours per week.

This is a full-time non-exempt position at 35 hours a week. The position is eligible to participate in medical, dental, vision, and 403(b) plans, earn vacation, sick leave, paid holidays, two wellness days (birthday and hire date) and receive ongoing opportunities for learning.

To Apply:

Interested applicants should send an email to human.resources@ifrsf.org and include in the subject line Care Manager PROMESA and cc Program Director Claudia Cabrera: Claudia.cabrera@ifrsf.org.

1. A cover letter describing why you would be an excellent fit for this position and your interest in IFRSF

2. An up-to-date resume

Please note: only complete applications will be considered – a resume without a cover letter will not be considered

Job Type: Full-time

Pay: $27.08 - $30.00 per hour

Benefits: