Role: Care Manager

Location: Houston, TX – Local Only (Hybrid: Office + Home)

Compensation: $70,000 – $100,000 base + performance-based bonus + mileage reimbursement

Reports to: President (Andrew Harris)

Collaborates closely with: CEO (Serhat Bolukbasi)

Office: Galleria area - 1800 Augusta Dr., #210, Houston, TX, 77057

Service Territory: Central Houston — River Oaks, West University, Memorial, Tanglewood

 

ABOUT US

Homewatch CareGivers of Houston Galleria is a nationally recognized, locally owned home care agency ranked #1 in Houston and Top 10 in the U.S. by Home Care Pulse. We specialize in providing exceptional care to discerning families with high expectations; and we're proud to lead the market in professionalism, compassion, and trust.

 

As we continue growing rapidly, we are seeking a Care Manager to play a key leadership role in the execution and oversight of client care. This is the most senior position after the owners and represents a vital part of our leadership team.

 

ABOUT THE ROLE

This is a player-coach role that blends client-facing expertise with team leadership and operational orchestration. You will serve as the face of our agency for families, ensure care plans are executed with excellence, and lead care-related decisions across the business. You will also act as our Alternate Administrator and have shared responsibility for compliance and quality.

 

This role is ideally suited for someone who thrives on solving complex family care challenges, guiding team members, and building high-trust relationships with both clients and coworkers.

 

CORE RESPONSIBILITIES

Client Care Leadership

• Conduct in-home assessments and design customized care plans
• Serve as the primary contact for families; especially those with high expectations or complex needs
• Ensure care is delivered according to plan, especially during the critical first few weeks of service
• Proactively monitor and address care quality and client satisfaction over time
• Manage escalations and difficult family situations with empathy
• Match clients with the right caregivers by collaborating closely with the scheduling and HR teams

Team Oversight & Leadership

• Build trusted, ongoing relationships with caregivers to support their success and accountability
• Lead and support Care Coordinators (you don’t handle scheduling, but you drive the direction)
• Provide coaching, recognition, and clear expectations to help caregivers perform at a high level
• Lead weekly care management meetings and ensure clear communication across the care team
• Conduct regular check-ins with caregivers to reinforce professionalism and service standards
• Oversee client care through periodic quality visits and collaborate on caregiver development in the field.

Compliance & Administrative Support

• Act as the Alternate Administrator alongside the President
• Contribute to compliance tracking, audit readiness, and state survey preparation
• Collaborate on maintaining and improving care standards, documentation expectations, and internal processes

Representation & Growth

• Represent the agency with polish and professionalism to clients, referral partners, and in the community
• Speak at local industry events, community engagements, or professional panels as needed
• Contribute actively to office culture; modeling values, mentoring others, and reinforcing accountability
• Help scale our care management infrastructure as the agency grows

 

WHO WE'RE LOOKING FOR

You're a seasoned care professional with a leadership mindset, an empathetic heart, and a structured approach. You bring presence, poise, and clear judgment to complex client needs and high-pressure situations. You thrive on delivering excellence and helping others do the same.

 

We are not looking for average. We are looking for someone who brings energy, initiative, and genuine commitment to their work. Someone who wants to be part of a team that is passionate about setting the gold standard in home care. If you take pride in going above and beyond for families, guiding others, and helping raise the bar across the board, you will thrive here. This is a hands-on leadership role, and your ability to lead by example will shape both outcomes and culture.

 

REQUIRED QUALIFICATIONS

• 7+ years of relevant experience in aging services, such as:
• Care management for seniors or adults with chronic conditions
• Geriatric social work
• Hospital case management
• Hospice coordination or transitional care
• Home care, private client services, or care navigation
• Excellent verbal and written communication skills; must be highly presentable in client-facing settings
• Strong documentation and problem-solving skills
• Extremely organized, responsive, and consistent
• High emotional intelligence and ability to manage family dynamics
• Local to Houston and familiar with Central Houston neighborhoods
• Valid driver's license and reliable vehicle (mileage reimbursed)

 

PREFERRED QUALIFICATIONS (Not Required)

• RN, LVN, LCSW, MSW, or care manager certification (e.g., CMC, CCM)

 

PERFORMANCE EXPECTATIONS

• Strong client onboarding and sustained satisfaction through care oversight
• Leadership in developing internal care processes and helping grow the team
• Compliance readiness through accurate documentation and admin support
• Growth driven by successful intakes, client trust, and referrals

 

BENEFITS

• Medical, dental, and vision insurance
• Performance-based bonus opportunities
• Paid time off (10 days)
• Paid holidays
• Mileage reimbursement for client-related travel
• Hybrid work structure (office and field-based with some flexibility)
• Ongoing professional development and advanced training
• High trust, mission-driven culture with hands-on leadership support
• Career growth path toward Director of Care and leadership roles

 

WHY JOIN US?

• Be the central custodian of client care quality at a nationally recognized agency
• Represent a brand ranked #1 in Houston and trusted by families with high expectations
• Work directly with ownership and help shape the strategic direction of care delivery
• Grow into a Director of Care role as we expand our care management team
• Use your expertise to not only serve families but elevate how care is delivered across the organization
• Receive competitive pay, bonus potential, and mileage reimbursement

 

If you're passionate about leading with heart, solving complex care challenges, and shaping the future of home care in Houston, we’d love to hear from you.