Do you excel in communication and making people feel comfortable? Epperson Physical Therapy is an orthopedic and pelvic floor specialty practice seeking a friendly, enthusiastic & motivated candidate to work seamlessly with the team and patients in the role of Client Care Coordinator.

This is not a typical administrative position- this is an opportunity to develop relationships, impact the wellbeing of clients & work in a fun and supportive environment with opportunity to grow professionally! The Client Care Coordinator is the friendly face that welcomes clients to the practice, and plays a vital role in our client’s care and optimal clinic function.

The position involves effectively interacting with patients and therapists in the clinic, answering phone calls, managing fax & emails, scheduling clients, following up with necessary documents with various providers, and maintaining office organization and presentation. Awareness of pelvic floor therapy is helpful; however, we are willing to train the right individual.

Please note – This position is in office. We look forward to adding another empathetic, fun, detail-oriented person to our team!

Candidate should strongly possess the following:

• Self-starter that excels in project and time management, including clinic operations, schedule management and client communications.
• Dependable, punctual and reliable team member.
• Problem-solver, flexible and works well in dynamic environment.

Qualifications and Skills:

• High School Diploma or higher.
• Minimum 1 year customer service experience.
• Able to navigate multiple computer applications simultaneously. Proficient in Google Workspace.
• Commitment to creating an ideal customer service experience and ability to professionally communicate at all times.
• Able to take patient information, fax, manage email communications and feel comfortable on the phone.
• Driven to learn and communicate about pelvic floor therapy and the various diagnoses that are served.

If interested in applying- please provide a resume and a detailed cover letter telling us why you are the perfect fit to shauna@eppersonpt.com! We can’t wait to meet you!

Note: Responses that do not meet these specifications will not be reviewed

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• Day shift
• Monday to Friday

Work Location: In person