Duration: 11+ months Contract

Summary:

• Hotline Counselors provide information, referrals, and crisis counseling to individuals calling the Division of Disease Prevention HIV/STD/Viral Hepatitis Hotline and the Medication Assistance Hotline. Additionally, they monitor the Office of Epidemiology Main Line and the Division of Disease Prevention (DDP) Main Line. The hotlines are located at the Virginia Department of Health's Central Office in Richmond, Virginia, and operate from 8:00 a.m. to 5:00 p.m., Monday through Friday.

Hotline Counselors help respond to callers' questions and needs, addressing spectrums of diseases, signs and symptoms, transmission, risk reduction, counseling, and testing. Hotline Counselors will be expected to perform the following duties:

• Provide basic information on sexually transmitted diseases.
• Refer callers to appropriate medical, psychosocial, legal, and support services in their communities.
• Document details of incoming calls such as type, topic, caller demographics, etc.
• Select appropriate educational materials and resources for callers.
• Aid in the distribution of educational materials, condoms, and HIV home test kits (HTK)
• Respond to requests and prepare packages for mailing within 48 hours (24 hours for HTK).
• Assist in the maintenance and inventory of educational materials.
• Lift/move boxes up to 25 pounds frequently and up to 50 pounds occasionally.
• Maintain current resources and referrals pertinent to the needs of hotline consumers.
• Prepare written reports and documents.
• Update resource and referral databases.
• Provide assistance to DDP staff for special projects, development of educational materials, selected research, conference preparation, and legislative tracking.
• Complete other assignments for DDP staff and the Office of Epidemiology as needed.
• Conduct data entry for Virginia Medication Assistance Program (VMAP) as needed.
• Other duties may be assigned as necessary.

Preferred Skill Sets

• Knowledge of HIV/AIDS, STDs, and viral hepatitis.
• Knowledge of crisis intervention techniques.
• Knowledge of public health principles and practices.
• Strong counseling; interpersonal; data entry; and word processing skills. .
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to conduct research; track legislation; prepare reports; and maintain confidentiality.

Note: Bilingual in English/Spanish preferred.

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About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Types: Full-time, Contract

Pay: $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• HIV/AIDS, STDs, and viral hepatitis: 2 years (Required)
• crisis intervention techniques: 2 years (Required)
• data entry, word processing, and report preparation: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Richmond, VA 23219 (Required)

Work Location: In person