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This position is responsible for everything from administrative tasks to member, employee, physician, and lab support tasks. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members on the medical case management side with acquiring and utilizing the skills necessary to become self-sufficient to manage and enjoy their lives.

Duties and Responsibilities:

• Communicate member needs to a variety of clinical care team members, and follow-up accordingly.
• Provide supportive services including, but not limited to, assistance in maintaining, monitoring, and modifying covered medical services.
• Maintain the member's comprehensive clinical record through detailed documentation.
• Adjust to fluctuating peaks in client flow, acuity, and other operational demands while maintaining quality.
• Obtain and record member medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.
• Coordinate the daily administrative activities, including scheduling, member check-in and check-out, member medical record maintenance, and assisting with member medical referrals.
• Deliver compassionate support, attention, and assistance to members and families.
• Ensure compliance with all health care regulations, including HIPAA and OSHA.
• Collaborate professionally with courtesy and tact when interacting with the leadership team, employees, and members.
• Assist with member primary care and/or Tele-Med or Tele-Psych appointments and complete all required documentation.
• Assist with monitored urinalysis/drug testing of members, as needed and per company protocols.
• Assist with other testing requirements for both members and employees as it relates to COVID.
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided.
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements.
• In addition, all other duties as assigned.

At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We're fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates - including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) - majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program - company-paid
• 401K - With a company match
• Dental, Vision, and Supplementary Insurance - available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays - including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  
  • 10-hour shifts with three days off - for eligible departments/positions
  • Onsite meals, snacks, and drinks - complimentary for employees
  • Onsite gym services - complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

Additional Notes:New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.