DBHDD HSP LEAD HOUSING CASE MANAGER

REPORTS TO: Program Manager

HOURS: Full-time

CLASSIFICATION: Exempt

REQUISITION #: 1676

SUMMARY:

The Lead Housing Case Manager will provide supervisory support to a Housing First team that provides outreach and engagement, housing search/placement and on-going support services to homeless persons struggling with mental health and substance use challenges. The team will provide housing support services that leads to permanent supported housing and economic self-sufficiency. The Lead Housing Case Manager will assist the Program Manager to oversee all aspects of the case management, enrollment, housing navigation to move-in and support services to ensure housing retention in scattered site housing. The Lead Housing Case Manager will provide on-going support services to a caseload of up to 8-10 residents/members who are assigned to Housing Support Program and are recipients of the Georgia Housing Voucher, seeking permanent housing or residing in scattered site housing in the community. This position fully promotes the use of Housing First, Harm Reduction, Trauma-Informed Care and the Motivational Interviewing evidenced-based models of Recovery Oriented service delivery.

DUTIES:

The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Leadership, Administration, Oversight

• Assist Management team to hire/train staff and provide administrative, supervisory support, coaching and guidance on evidenced-based practices and Step Up, local COC and HUD policies.
• Attend and represent Step Up at meetings with key community stakeholders DBHDD and community provider agencies as needed.
• Supports the work of an interdisciplinary team including Case Managers, Peer Specialists and clinical staff.
• Provide coverage for Program Manager as assigned.
• Assist Program Manager to hire essential staff, provide feedback and evaluation on a regular basis in line with Step Up policies. Support and coach team in professional skills, Housing Support services, DBHDD and GHV policies. Identify staff development needs and activities.
• Supervise a small number of housing case managers. Review staff productivity, timesheets, time-off requests and other HR duties Direct Service and Support
• Position carries a modified caseload; meet with assigned members bi-weekly (or as needed) utilizing telehealth and home visits to review progress toward goals.
• Attend staff meetings, supervision and training as required. Documentation and Data Collection
• Using the G/BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS}.
• Responsible for tracking productivity, charting and documentation for all services, and file maintenance.
• Process all paperwork in a timely and accurate manner.
• Document supervision with staff including performance, client related and HR issues. SKILLS: Knowledge of behaviors and symptoms associated with DSM V diagnoses. Experience using EBP’s such as Motivational interviewing, DBT, Cognitive Behavioral Therapies, Trauma Informed Care, Housing First, etc. Ability to work independently, collaboratively and lead interdisciplinary team meetings. Uses good time management skills and resources to balance case load, direct service, paperwork and other duties. Proficient knowledge of Office 365 applications and Electronic Health Record systems.

QUALIFICATIONS:

(Education & Experience) Required education: • Bachelor's Degree • Master’s Degree in human services, counseling or social work PREFERRED Required experience: A minimum of 3-5 years’ related housing/case management experience working with chronically. homeless adults struggling with a mental illness required. A minimum 1 year supervisory experience, preferably in a social services setting. Must have demonstrated leadership, organizational, time management and technological skills. Proficient use of Office 365 products required. Required license or certification: • Georgia Driver’s License with a good driving record.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental and transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER