About Job

Orlando, Florida
Human Resources
No
Corporate
Varies
Corporate
230804

Job Description

Position Summary

Orlando Health is seeking a full-time Employee Assistance Program Counselor.

The incumbent will provide short-term counseling and/or referrals for team members of Orlando Health and for the family members who live with them, for issues affecting job-related performance and personal well-being. The EAP Counselor will also evaluate and recommend outside treatment and counseling, if necessary.

Schedule: Tuesday – Saturday

Hours: 8:00am – 5:00pm with two (2) set days per week to be 11:00am – 7:00pm

Locations of service: West Coast Region

Orlando Health Wiregrass Ranch Hospital – 3000 Wiregrass Rnch Blvd, Wesley Chapel, FL 33543

Orlando Health Watson Clinic Lakeland Highlands Hospital – 1755 N Florida Ave, Lakeland, FL 33805

Orlando Health Bayfront Hospital – 701 6th St, St Petersburg, FL 33701

Occasion travel to downtown Orlando is also required

Traveling to these hospitals will be weekly, but you will not travel to more than 1 per day

Why is Orlando Health your best place to work?

✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Provides short-term counseling to team members either in-person, telephonically, or via telehealth.
Meets on a one-on-one basis with client or in a small group with family members.
Evaluates and recommends outside treatment and counseling, if necessary, making appropriate referrals.
Facilitates critical incident stress debriefings following a crisis.
Handles crisis phone calls from EAP clients.
Responds to needs for EAP guidance from HR or leadership as needed or if manager is not available.
Maintains client records in a timely, appropriate, and confidential manner.
Provides summary data on cases, to be used for reporting on client volume, sources, and themes.
Provides occasional presentations regarding EAP services or other behavioral health topics as schedules allow.
Attends all EAP staff meetings.
Keeps manager apprised of all issues needing attention.
Helps maintain current list of behavioral health resources for clients.
Maintains regular, punctual attendance consistent with Orlando Health policies.
Maintains compliance with all Orlando Health policies and procedures.
Completes all mandatory education as required by Orlando Health.
Maintains current licensure and all required CEs.
Works on goals that are pertinent to the EAP mission.

Qualifications

Education/Training

Master’s Degree in Mental Health, Psychology, Social Work, or Marriage and Family Therapy is required.

Licensure/Certification

Licensed by the Florida Department of Health as Licensed Mental Health Counselor, or Licensed Clinical Social Worker, or Licensed Marriage and Family Therapist. License renewed bi-annually in March.

Experience

Four (4) years direct clinical experience in a variety of areas, but not limited to, psychotherapy for adults, children, and adolescents, marital and family issues, chemical dependency, grief, and work-related issues.