CorsoCare Home Health & Hospice
Job Title: Intake Coordinator
Job Status: Part-Time
Milford Office

Position Summary:

The Intake Coordinator reports to the Administrator and serves as a resource person for outside referral sources and Agency staff. The Intake Coordinator is readily available to advise referral sources and members of Agency staff. The Intake Coordinator has primary responsibility for processing referrals, acts to resolve problems, and obtains adequate information from all referral sources. Provides daily oversight and coordination of intake activities for the Agency and oversees the Intake Specialist(s). The Intake Coordinator position is an exempt position.

Required Experience for Intake Coordinator:

• College Degree is preferred.
• Currently licensed LPN in the State of Michigan is preferred.
• Minimum of 2 years of nursing experience, home care setting is preferred.
• CPR certification preferred but not required.
• Excellent communications skills.
• Compliant with accepted professional standards and practices.
• Self-directed with the ability to work with little supervision.
• Ability to read and interpret clinical documents, such as discharge plans, physician progress notes, and orders.
• Avid team player.
• Consistently maintains a positive attitude which promotes team and optimal performance.

Accountability for Intake Coordinator:

• Accountable for identifying comprehensive needs and recommends appropriate changes in staffing, budgets, policies, or programs to meet those needs.
• Demonstrated leadership qualities.
• Adheres to privacy and security standards provided by all federal, state, and local authorities of the Health Insurance Portability and Accountability Act (HIPPA) and other applicable laws.
• Promotes a positive and effective system of communication throughout the Agency.
• Maintains and enhances professional expertise through education/organizational activities.
• Participates in short- and long-range planning based on Agency goals and objectives.
• Directs activities and evaluates effectiveness in intake.

Responsibility for Intake Coordinator:

• Oversee departmental staff (i.e. Intake Specialist).
• Coordinate referrals and assist with case assignment.
• Serve as a resource to case managers and physicians concerning home health, availability, and admission procedures.
• Ensure appropriate triage and decision making for home health care patients with acute medical problems.
• Reports cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator, or Designee immediately.
• Assist in the development of policies and procedures related to referral, intake, and data entry.
• Receive incoming calls from referral sources and transcribe the information to process the referral and the admission of the patient.
• Audit referrals prior to assignment, to assure clinical information received, supports reimbursement and outcome targets for the Agency.
• Assist with the orientation of new personnel, as required.
• Assist in all administrative areas of the department, as needed, including insurance authorization and authorization tracking.
• Compliance with all applicable laws, regulatory requirements, standards of practice, accreditation standards and policies and procedures.
• Assure all adequate information for referrals is completed.
• Maintains departmental computerized tracking for specific data base reporting.
• Provides education to referral sources and agency staff related to necessary items in processing referrals.
• Takes part in the Agency’s Compliance and QAPI plans.
• Contacts Administrator to inform him/her of alternate schedule (i.e. vacation, sick, or personal days).
• Maintains OSHA and Infection Control per policy.
• Performs other duties as assigned.

Skills for Success:

• Building strong relationships, 1440 Care Standards.
• Making good and timely decisions.
• Taking on new challenges with a sense of urgency.
• Working efficiently and effectively and continuously improves.
• Working well with others to meet shared goals.
• Communicating clearly and frequently.
• Relating openly and honestly with diverse group of people.
• Rebounding quickly from setbacks.
• Stepping up to address difficult issues, saying what needs to be said.
• Gaining the confidence and trust in others.
• Using feedback and personal reflection to gain personal insight into strengths and weaknesses.
• Being flexible and approachable.

Physical Demands: While performing the responsibilities of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, lift, use hands to handle or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl with no restrictions. Ability to wear Personal Protective Equipment (PPE).

Unusual Demands: The employee may occasionally be exposed to wet and/or humid conditions, fumes, or airborne particles. The noise level in the work environment is usually moderate.

General Working Conditions:

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

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