POSITION STATEMENT:

The Service Coordinator ensures the smooth day-today operations of Wake Enterprises sites by supervising program services staff. Monitors and ensures the implementation of programming goals for participants. Provides professional supervision for staff and volunteers and assures compliance with all applicable regulatory standards necessary for service delivery including requirements of funding sources and staff training requirements.

Section 3: Major Responsibilities

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS:

• Adheres to Wake Enterprises Code of Ethics.
• Assures that no person is subject to abuse, neglect, and/or exploitation.
• Recognizes obligation to report any suspected abuse, neglect, and/or exploitation.
• Provides leadership and professional supervision for Associate Professionals, Direct Support Professional and Employment Specialists. Assures supervision plans are complete on all staff assigned to site or service location.
• Coordinates daily operations, including transportation, and provides supervision to staff at assigned site or service location.
• Ensures compliance with all funding sources regulations and documentation requirements.

QDDP CLINICAL FUNCTIONS:

• Assumes responsibility for assigned participant caseload.
• Completes documentation necessary to admit and discharge participants.
  • Ensures that caseload is at capacity. Reaches out to MCOs and Residential Agencies to obtain referrals for new participants. Meets goals regarding annual growth. Conducts agency tours for new potential participants.
• Initiates contact and represents Wake Enterprises at service plan meetings for which another agency is the lead agency. Coordinate meeting and writes service plans when lead agency.
  • Reviews quarterly reports, updates program goals and objectives. Coordinates and confers with agency program staff, parents, outside administrators, testing specialists, social workers and case managers to develop or review participant’s treatment program.
  • Assures all participant plans, documentation and authorizations are current. Review and signs off participant daily goals ensuring compliance with regulatory requirements.
• Documents (manually and electronically) participant time and services. Assures accuracy of time records. Communicates with Quality Assurance Specialist when complete. Responsible for timely and accurate billing submission.
  • Coordinates with QAS to investigates, signs off and distributes incident reports. Responsible for maintaining regulatory compliance.
• Coordinates, monitors, and evaluates the implementation of program activities considering the physical, emotional, educational levels and preferences of individual participants. Assures compliance with behavior plans. Directly observes staff/staff and staff/participant interaction on and off-site.
• Plan special events and activities both on-site and in the community considering participants treatment goals and preferences. This includes off-site check-ins as appropriate.
• Responsible for assuring standards implementation relating to CQL accreditation. Coordinates monthly POM data collection for participants and submits results to QAS.
• Assures compliance with all applicable standards necessary for service delivery. Participates in all audits and agency self-audits.
• Documents time worked accurately.

SITE COORDINATOR FUNCTIONS:

• Schedules and coordinates staff ensuring proper coverage. Assures assigned sites are operating within capacity. Acts as a back-up DSPs/Aps/ESs and other Service Coordinators.
• Monitors building and fleet maintenance and communicates any issues to Facility/Transportation Coordinator.
• Train and advise staff on service delivery, person-centered planning, documentation requirements, confidentiality, participant rights and incident/accident reporting. Trains staff on implementation and documentation relating to behavior plans.
• Communicates program needs to staff and management, including needs for policy development and/or revisions necessary for effective administration of services.
• Partners with HR representatives and QAS to schedule staff training days including any outside contracted training needed.
• Coordinates and conducts staff in-service monthly meetings. Assures completion of minutes relating to staff meetings. Relays Agency policy/procedures to staff.
• Supervises and evaluates assigned staff in accordance with organizational policy/procedure. Coordinates with HR and provides guidance and/or disciplinary action when necessary.
• Work with Peer Mentors to ensure adequate onboarding for new staff and retention of new staff. Actively engaging in staff retention activities such as planning activities for DSP week and implementation of retention programs.
• Participates in Safety, Admissions, Human Rights & Quality Improvement workgroups.
• Keeps attendance records and payroll information for all staff assigned to location. Assures accuracy of information and approves timecards on time.
• Monitors supplies inventory and submits requests to replenish office and program supplies; purchase supplies as necessary.
  • Maintains effective working relationships with participants, staff and other professionals.

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  ADHERE TO AND FOLLOW
  • The By-Laws of the Corporation and as set forth in the Articles of Incorporation

Section 6: Job Qualifications and Competencies

Job Qualifications

Education and Experience:

MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or other human service related field and two years of full-time, post baccalaureate, accumulated experience with the population served

OR

• Bachelor’s degree in an unrelated field with four years post baccalaureate accumulated experience with the population served. (Service Coordinator) One-year supervisory experience preferred.
• Must have a valid North Carolina Driver’s License, personal vehicle and insurance and be eligible to be placed on Wake Enterprises insurance coverage.
• Must have NCI certification.
• Must have First Aid/CPR Certification.
• Must have Medication Administration Certification.
• May be required to receive instructor certification and teach classes for Person Centered Planning, NCI, First Aid/CPR or any other required training.

REQUIRED SKILLS:

• Strong verbal and written communication skills;
• Strong documentation skills;
• Excellent judgment, problem solving, organizational, and time management skills.
• Excellent interpersonal skills and ability to communicate effectively.
• Physical ability to fulfill job requirements.
• Ability to work collaboratively in a cross-functional team environment.
• Detail-oriented with a strong commitment to accuracy.
• Strong problem-solving skills and a continuous improvement mindset.
• Proven experience in financial planning and analysis or related roles.
• Strong analytical skills with proficiency in data analysis tools and software.

Job Competencies

• Familiarity with developmental disabilities.
• An understanding of the philosophy of community-based and work programs.
• Awareness of principles of normalization and development.
• Effective writing skills and ability to chart data, to track participant progress and generate reports in an accurate and timely manner.
• Ability to deal effectively with staff, participants, and outside community.
• Must be able to read, write, speak, and interpret documents and instructions in English.
• Must have experience working with computers.