Community Health Worker (CHW) - County Public Health Department

Location: Oxnard, CA - Public Health Building
Schedule: Monday-Friday, 8:00 AM-5:00 PM (flexible start time between 7:30-9:00 AM; 30 or 60 min lunch)
Language Requirement: Bilingual in English and Spanish (read, write, and speak fluently)
Dress Code: Business Casual

Position Overview:

We are seeking a compassionate and detail-oriented Community Health Worker (CHW) to join a County Public Health intake team in Oxnard, CA. This CHW will help support vulnerable populations by guiding families through the eligibility and intake process for public health services, with a focus on Medi-Cal access and medical program coordination.

You will work closely with nurses, families, and program stakeholders to ensure timely, accurate case processing, documentation, and communication. This position is primarily office-based, with occasional participation in local public health events.

Key Responsibilities:

• Serve as part of the intake team, processing an average of 300 referrals monthly
• Review incoming referrals to determine initial medical eligibility
• Support families through the Medi-Cal application and verification process
• Review nurse case notes and coordinate interviews with families
• Open new cases once residential and financial criteria are confirmed
• Conduct introductory calls with families, explaining program services and expectations
• Collect and document detailed demographic and eligibility data
• Issue service authorizations based on nurse directives
• Handle mailing and clerical processing of program documents
• Meet with families either in person at the Oxnard office or virtually
• Provide back-up case management coverage when other CHWs are out
• Occasionally represent the program at local events (e.g., in Camarillo)

Qualifications:

Must-Have:

• Bilingual (English/Spanish) - fluent in speaking, reading, and writing
• Prior experience as a Community Health Worker or Case Manager
• Experience working with Medi-Cal programs and navigating public health benefits
  
• Familiarity with EMR systems (e.g., Callfax, Filenet, Cerner)
• Strong data entry and documentation skills
• Excellent communication and interpersonal skills

Nice-to-Have:

• Experience in a public health or government setting
• Knowledge of social determinants of health and resource navigation
• Prior work with diverse or underserved populations

Work Environment & Team:

You'll join a team of 10 CHWs and one Nurse, supporting a busy but collaborative intake unit. The team works off an organized queue, with caseloads split alphabetically. This role is office-based with potential coverage responsibilities across the department.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.