About Job
Overview
At HarmonyCares, we are proud to be one of the largest home-based primary care practices in the nation. Our family of companies, including HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice, is dedicated to providing high-quality, coordinated healthcare in the comfort of our patients' homes.
Our Mission - To bring personalized, quality-based healthcare to the homes of patients who face challenges in accessing care.
Our Shared Vision - Every patient deserves access to quality healthcare.
Our Values - The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Comprehensive Health, Dental, Vision, Disability & Life Insurance plans
- 401K Retirement Plan with company match
- Tuition, Professional License, and Certification Reimbursement
- Generous Paid Time Off, Holidays, and Volunteer Time
- Paid Orientation and Training
- We are a Great Place to Work Certified
- Established presence in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a significant impact in healthcare!
Responsibilities
The Community Liaison for Home Health and Hospice is vital in facilitating communication and driving business development across all eligible business units. This role acts as the market leader in building relationships with our community partners, showcasing our services and guiding patients, caregivers, and families through our enrollment processes.
Essential Duties and Responsibilities
- Conduct market analysis to identify competitive advantages and differentiate our services.
- Meet and exceed targets for face-to-face and virtual meetings with key decision-makers.
- Understand the eligibility and enrollment processes for HarmonyCares services.
- Track performance in our CRM and adhere to budgeted targets.
- Schedule and conduct discussions with patients, caregivers, or guardians regarding eligibility.
- Provide guidance on the benefits and enrollment process.
- Collect Voluntary Alignment Forms from patients or legal representatives.
- Handle inbound inquiries from patients, families, and staff professionally and accurately.
- Triage patient concerns to appropriate departments efficiently.
- Document outreach efforts and scheduled meetings with external stakeholders.
- Ensure timely attendance at scheduled meetings with patients and caregivers.
- Adhere to company policies related to patient outreach and communication.
- Maintain compliance with PHI and HIPAA guidelines.
- Foster consistent communication with team leaders and support staff.
- Perform additional duties as assigned.
Qualifications
Required Knowledge, Skills and Experience
- High school diploma or GED.
- A minimum of six months of administrative or sales experience.
- Valid driver's license and a good driving record.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities.
- Strong organizational skills.
- Proficient in Microsoft Office Suite and report generation software.
- Proven ability to quickly establish relationships with patients via phone.
Preferred Knowledge, Skills and Experience
- Self-motivated and driven individual who excels with minimal supervision post-orientation.
Pay Transparency
Compensation packages are individually tailored based on the candidate's skills, experience, qualifications, and other job-related factors.
Notice
HarmonyCares and HarmonyCares Hospice are independent entities and are not affiliated with Harmony Hospice Care. HarmonyCares Hospice operates in Michigan, Virginia, Wisconsin, Texas, Indiana, and Illinois.
Professional Field
