Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical, dental, and vision insurance, along with generous time off! Various pre-tax flexible spending accounts and retirement account 403(b) are available. We provide annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs. Annual athletic event participation and annual massages are reimbursed up to $50. Other Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents.

JOB SUMMARY

The Reentry Facilitator/Care Manager reports to the Assistant Director of Workforce & Career Pathways Development and is responsible for supporting participants referred by County Probation. This includes building and maintaining effective working relationships with probation officers and a network of local service providers. The role involves conducting pre-release screenings, facilitating evidence-based Cognitive Behavioral Intervention (CBI) classes, tracking client progress, and documenting individualized case notes and program outcomes.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. This job is for you, you are a leader who is self-motivated, compassionate, with a growth mindset. You will contribute to the mission of Five Keys by fostering a supportive environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens.

This position is full-time temporary, scheduled to run through September 2025.

JOB DUTIES AND RESPONSIBILITIES

• Work directly with probationers, the County Probation and Sheriff’s Departments, and local service providers to plan community reintegration following incarceration
• Conduct initial pre-release screening to determine the level of service and support needed with a focus on education, employment, family, recovery, and community
• Upon hire, successfully complete certifications in CBI-Employment and Motivational Interviewing
• Develop individualized reentry and stabilization plans with assigned participants
• Facilitate daily workshops for probationers as part of the ten-week, cohort-based CBI-Employment program
• Develop, revise, and implement curriculum that aligns with the evidence-based practices of the CBI program
• Develop and facilitate strategy for community education and awareness of the needs of formerly incarcerated participants
• Network with other reentry programs to develop and maintain a list of resources for services referrals
• As needed, refer participants to probation department employment programs
• Maintain accurate, up-to-date records on participants, employers, placements, and related data using Apricot 360 or other approved client databases, in compliance with program standards
• Provide ongoing reports of progress, outcomes, and activities
• Conduct intake and exit interviews to assess client needs, progress, and program outcomes
• Monitor and evaluate participant goal achievement progress related to their Personal Responsibility Plan
• Maintain timely and accurate documentation of participants progress and maintains appropriate documentation in case files
• As needed, assist with program orientation sessions
• Coordinate efforts the of internal and external partners to improve case management services to participants
• Provide counseling and crisis intervention services to program participants
• As needed, take a lead role in the planning and implementation criminal justice, reentry training and other initiatives
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Excellent public relations, community organizing, negotiation, mediation, conflict management, and meeting facilitation skills
• Knowledge of reentry services, probation systems, and community-based support programs
• Understanding of Cognitive Behavioral Interventions (CBI) and their application in workforce development and behavior change
• Skilled in motivational interviewing, trauma-informed care, and client-centered case management
• Ability to conduct intake, assessment, and discharge planning with accuracy and sensitivity
• Strong interpersonal and communication skills, with the ability to build rapport across diverse populations
• Proficient in using case management software, such as Apricot 360, for accurate documentation and data tracking
• Ability to facilitate group workshops and trainings, particularly within cohort-based programming
• Strong problem-solving and crisis intervention skills
• Advanced proficiency in Zoom, Microsoft Office, and Google Workspace
• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• Ability to effectively and efficiently work from home and independently, with high levels of self-accountability
• Must have strong administrative and organizational skills including budget development and management, and grant administration and reporting

EDUCATION AND WORK EXPERIENCE

• BA degree (MA degree highly preferred) in Psychology, Sociology, Social Work, Counseling or a closely related field is preferred
• 2 years of case management, counseling, and assessment experience
• Previous reentry experience preferred OR Equivalent combination of education and experience

PHYSICAL REQUIREMENTS

• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Frequent talking and hearing conversations
• Frequent and prolonged standing, walking, and sitting
• Long periods of walking, sitting at a desk and/or computer station
• Lifting items that weigh up to 25 lbs. or more; reaching, bending, carrying, and stooping within the daily routine of tasks and activities

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Satisfactory results of a Live Scan (criminal background investigation)
• Successfully obtaining jail clearance for positions working in county jails or probation locations
• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

WORK ENVIRONMENT

• Must be willing and able to work in a correctional facility and travel throughout the area to community sites
• Work environment varies from site to site
• There is some personal safety risk working with the at-risk population
• Moderate noise level
• Travel to multiple sites required

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency-wide (i.e., charter schools, housing services, programs, transitional employment, nonprofit administration, etc).