Summary

Job Summary

The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office.

 

Essential Duties and Responsibilities

1. Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
2. Handles customer inquiries and routes questions of technical nature to the appropriate resource.
3. Tracking of time and attendance for Technicians.
4. Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
5. Invoices and bills customers.
6. Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
7. Coordinates warranty administration process. Orders Parts and tracks shipments.
8. Answers telephones and greets customers. Maintains professional and courteous customer contact.
9. Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment.
10. Maintain OSHA logs.
11. Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
12. Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
13. Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
14. Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.)
15. Organizes and coordinates inventory processes.
16. Provide initial notification of Workers Compensation claims to insurance carrier.

Qualifications

Minimum Education Requirements Education Level

2 Year / Associate Degree

Preferred Education Requirements Education Level

4 Year / Bachelor's Degree

Minimum Experience Number of Years

5

Related experience in MEP service field

Experience with Astea or any other service tracking software

Required Knowledge, Skills, and Abilities

·        Experience with Astea or any other service tracking software

 

Work Environment

The noise level in the work environment is usually moderate.

 

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to touch, handle, or feel and reach with hands and arms.

Disclaimer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required; the work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties may be assigned.