Senior Re-Housing Case Manager
Individual Shelter Re-Housing
Mission Statement:
Father Bill's & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.
Father Bill's & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.
We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.
Position Summary:
The Senior Re-Housing Case Manager is a full-time, community based position providing shelter support through comprehensive assessment of participant needs, case planning, and re-housing support to assist individuals experiencing homelessness return to stable housing as quickly as possible. The Senior Re-Housing Case Manager acts as a Team Leader, and provides additional support to the Re-Housing Program Manager with administrative duties and general oversight. This position requires 2-5 years of Case Management experience and/or a Bachelor's degree in Social Work or a related field.
Essential Responsibilities:

• Conduct meetings with participants to develop Re-Housing Plans designed to accomplish an appropriate shelter exit strategy.
• Complete intake process within required time frame.
• Enter all data points and case notes for guests in a timely and accurate manner.
• Assist in transportation for Housing-related activities when appropriate.
• Refer to and collaborate with community partners to provide well-rounded and approach to providing long- term, stable housing in a Housing First model.
• Support participants in their adherence to program rules and regulations.
• Collect and maintain data-based statistical information, as well as set up and maintain accurate case records.
• Initiate crisis intervention when necessary.
• Provide outreach and assessment in the community as deemed necessary by supervisor or other administrator within the organization.
• Participate in regularly scheduled agency and community meetings.
• Adhere to requirements as determined by program funders.
• Any tasks as deemed appropriate by the Program Manager related to the mission of said program
• Support the Re-Housing Program Manager in administrative tasks such as report reconciliation and

• Assist in the training and development of new staff.

• Model a full understanding of all agency systems and processes as related to Rapid Rehousing Programs.

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill's & MainSpring within the organization and the community.

• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co- workers, volunteers, donors and constituents; Articulates the goals of Father Bill's & MainSpring.

• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).

• Job Knowledge: Possesses the practical and technical knowledge required on the job.
• Attendance: Acceptable overall attendance record, consistently at work and on time.
• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.

• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.

• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill's & MainSpring and works as part of a team toward a common goal.

• Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Travel: Local travel may be required. Valid driver's license and good driving record required.
• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.