Home Instead in DeKalb is looking for a dedicated professional who is knowledgeable and experienced in the field of senior care to coordinate the scheduling of services between clients and Care Professionals. Our goal is to provide the highest quality of care to our seniors with an emphasis on creating extraordinary relationships.

Education/Experience Requirements:

• High school graduation or the equivalent; Associates degree preferred
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must have a valid driver's license, retain active car insurance, and have your own vehicle that you will drive to and from work in

Primary Responsibilities:

• Reflect the core values of Mondi & Associates, Inc. d.b.a. Home Instead
• Answer incoming calls in a friendly, professional, and knowledgeable manner
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
• Monitor, mediate, and log all client & Care Professional activity utilizing the software system (WellSky Personal Care)
• Follow up with all client and Care Pro issues to ensure their problems are resolved
• Enter and maintain accurate client and Care Pro records in the software system
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs
• Follow up and communicate Care Pro and client issues to ensure problems are resolved
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team

Secondary Responsibilities:

• Follow a once weekly on-call rotation in the evening, as well as the weekend on-call rotation
• Conduct client and Care Professional introductions as assigned
• Fill in open shifts as assigned
• Assist in the hands-on training of Care Professionals as requested
• Perform any and all other functions deemed necessary

Knowledge, Skills, and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Mondi & Associates, Inc. d.b.a. Home Instead
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

General Schedule:

• Office schedule is Monday - Friday 9am-4pm
• One night a week on-call (4pm-9am)
• One weekend on-call (4pm Friday - 9am Monday), typically once every 5 weekends; subject to change based on the number of Key Players
• On-call rotation for holidays where the office is closed, typically 3-5 holidays a year
• Starting salary is $45K/year

Position Information
Title:Service CoordinatorID:1052
Please note that this is the job board for the franchise office located at 2585 Sycamore Road. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at

815-754-1300

.