You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, have strong attention to detail, and be driven by a passion for providing quality care to seniors.

Key Responsibilities

• Partner with the care team to understand each member's care needs, including identifying gaps and barriers to treatment.
• Coordinate referrals to external providers, vendors, and services to ensure care needs are met.
• Complete proper documentation for member referrals to ensure records are accurate and current.
• Build and nurture relationships with members and their families to successfully facilitate care coordination.
• Carry out all activities and provide ongoing monitoring as outlined in a member's care plan.
• Adhere to HIPAA standards and confidentiality of protected health information (PHI).
• Promote clear communication among care team and treating clinicians to ensure positive member outcomes.
• Assist members in resolving potential issues related to the healthcare system, financial or social barriers.
• Act as the system navigator and point of contact for members and families.
• Additional duties as assigned.

Qualifications

• Deep understanding of the healthcare ecosystem, ideally with experience in benefits and insurance authorization.
• Passion for helping senior members successfully carry out care plans.
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public.
• Basic medical terminology and understanding of Medicare criteria for equipment and supplies.
• Knowledge of CPT and ICD-10 codes.
• Working knowledge of specialists and community resources to assist the member.
• Strong communication and rapport-building ability among an interdisciplinary team.
• Ability to multi-task and manage competing priorities with high attention to detail.
• Proficient PC skills including Microsoft Office.
• Fluency in Spanish, or languages spoken by people in the communities served (where necessary).

Experience

• 2 years of experience in referral management or care coordination.
• Medical Assistant or medical administrative experience is helpful.
• Experience with EMR systems, ideally eClinicalWorks or similar.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.