• TITLE: Community Supports Counselor

SUPERVISOR: Housing Liaison

PURPOSE: Responsible for the delivery of educational and social supportive services to diverse customer populations. Assesses residents’ needs and makes appropriate referrals. Liaisons with local social service programs and regulatory agencies. Designs, implements, and maintains supportive services programs that comply with agency and program requirements

REQUIREMENTS:

· High school Diploma or equivalent, Bachelor’s degree preferred.

· Excellent organizational skills. Advanced knowledge of social services programs (food stamps, utility assistance, access link, etc..)

· Advanced knowledge of federal regulations pertaining to supportive services

· Excellent customer service skills

· Excellent written and verbal communication skills

· Ability to advocate and partner in the community

· Ability to organize and prioritize work

· Ability to perform in a busy, multi-tasking work environment

· Requires ability to read, speak, and comprehend the English language

· Valid Driver’s license.

RESPONSIBILITIES INCLUDE:

· Develops and implements educational and social programs at assigned properties.

· Builds network of community-based supportive and social service agencies, as well as a resource directory of providers

· Fine tunes, tailors, and implements creative programs to promote the overall financial success of the residents and ensure achievement of owner objectives within the community.

· Assesses residents’ needs and facilitates access to services for residents.

· Provides intake and case management when appropriate

· Refers residents to community agencies

· Seeks out opportunities for and plans relevant activities

· Continually follows up and monitors services

· Collaborates with management to deliver training for residents concerning tenant rights and responsibilities

· Serves as liaison with non-profit partners, state housing finance agencies, and other regulatory bodies

· Attends training, annual service coordinator meetings, staff meetings, and other professional development opportunities

· Ensures compliance with programs specific to each property

INITIATIVE REQUIRED:

Fulfillment of the job responsibilities takes place in the residence, agency, and in the community. Work is reviewed by the supervisor according to the policies of PennReach, Inc. This review includes such things as random site visits, systematic assessments, and employee evaluations. The Director must be able to handle the pressure of working with the population, exercise patience, work with flexible schedules, and respond to crisis situations. The ability to effectively communicate with staff, other agencies and members of the community is crucial to successful integration.

The position also requires the full use of good judgment and common sense during daily affairs. Professional communication and appropriate language, whether written or oral, is essential in everyday activities. This communication may be with any person involved in the life of the individuals living in the home. Ingenuity and creativity must be utilized when determining the best training methods, assistance and supports for an individual.

It is not the intent of this job description to cover all of the duties and responsibilities of the position. The aforementioned are some of the important areas of responsibilities and are intended to convey a general understanding of the positions.

Job Types: Full-time, Part-time

Pay: Up to $29.00 per hour

Expected hours: No more than 29 per week

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: On the road