About Hyena Rehab SD

At Hyena Rehab SD, we believe in more than just physical therapy—we believe in transforming lives. We are a cash-based clinic that offers a holistic, long-term solution to chronic pain by treating root causes, optimizing movement, and helping patients return to sport, play, and life beyond the injury. We prioritize outcomes over volume, and every client interaction is built on trust, empathy, and a commitment to excellence.

Who We’re Looking For

We are seeking a Front Desk Admin / Patient Care Coordinator who thrives in a people-first, high-energy, and growth-driven environment. This is not your average receptionist role. You will be the first point of contact for new and existing clients and the heartbeat of our clinic’s operations. You must be passionate about helping people, eager to grow professionally, and ready to deliver 5-star experiences that leave lasting impressions.

Key Responsibilities

• Greet all patients, visitors, and clients in person and over the phone with warmth, confidence, and a smile
• Schedule and manage appointments with precision and efficiency using our EMR system
• Collect new client and payer information and ensure accurate data entry and documentation
• Take payments, manage payment plans, and explain our cash-based service model clearly
• Convert warm leads into paying clients through value-driven sales conversations
• Ensure 90%+ attendance rates through proactive follow-ups and reactivation calls
• Maintain 80%+ referral follow-through to the initial visit
• Consistently achieve 50%+ conversion rate on incoming leads
• Handle inquiries and objections about cost and insurance with grace and clarity
• Engage prospective clients in meaningful conversations to help them understand how our services can change their lives
• Support clinic operations and step into other roles when necessary to keep things running smoothly

What Success Looks Like

• You serve everyone with kindness and positivity, in person or on the phone
• You are always 10 minutes early, prepared, and ready to go
• You complete your work before leaving—even if it means staying a bit later
• You follow systems, scripts, and workflows with consistency and excellence
• You own your results—conversion rates, reactivation calls, and front-end operations
• You are a solution-seeker, not just a problem-reporter
• You take feedback with gratitude and apply it with action
• You build strong relationships that make people say, “Wow, that place really cares”

Required Characteristics

• Self-starter who is motivated to grow and learn
• Comfortable and confident on the phone and in person
• Strong interpersonal and active listening skills
• Naturally empathetic, with the ability to meet clients where they are
• Able to handle challenging conversations with patience and professionalism
• Thrives in a fast-paced, team-oriented environment
• Eager to receive coaching and excited to practice role-playing sales conversations
• Willing to make and receive 15-30 minute calls to build trust and close sales
• Enjoys helping people make better health decisions by understanding their goals and objections

Core Values You Must Embody

• Treat Others the Way You Want to Be Treated
• Create Happiness
• People First, Patients Second
• Connect Emotionally and Daily
• Listen First…Be Present
• Team and Family Spirit
• Ask Questions and Offer Solutions
• Be Humble and Compassionate
• Pursue Lifelong Growth and Learning
• Be Willing to Pivot

What We Offer

• A close-knit, family-like team environment
• Constant training and mentorship in communication, patient care, and service excellence
• Long-term growth opportunities as the company expands
• A fun, positive workplace culture driven by purpose, not paperwork

Application Instructions

We value detail, communication, and integrity—so here’s what we need from you to move forward:

• Email your resume to austin@hyenarehab.com
• In that same email, include a 400-500 word story describing a difficult conversation you’ve had in the past and how you resolved it
• Make sure your email subject line reads: “I want to go the extra mile” (Emails without this subject line will not be considered)

Important Notes

This is not a short-term job. We are looking for someone ready to grow with us, not just work for us. Your success is our success, and we’ll invest heavily in your training and development. If you're passionate about helping people, want to work in a place that celebrates your ideas, and you’re ready to be a rockstar teammate—we’d love to hear from you.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person