The Linkage to Care Coordinator is responsible for ensuring that individuals seeking Primary Care, newly diagnosed with HIV, or those re-engaging in care, are successfully linked to medical, psychosocial, and supportive services. This role involves close collaboration with healthcare providers, case managers, and community-based organizations to facilitate timely access to care and treatment, reduce barriers, and improve health outcomes.

This is a clinic-based position located at the AvitaCare Atlanta Clinic (2140 Peachtree Road). General work hours are Mon - Fri: 8:00 AM to 4:30 PM.

About the Role:

• Provides immediate and compassionate support to individuals newly diagnosed with HIV
• Coordinate and facilitates linkage to HIV medical care within 30 days of diagnosis or referral
• Collaborates with Clinician Lead on surveillance and quality management to identify patients who are lost-to-care and facilitate means for them to be brought back into care by clinic staff
• Participates in marketing interventions to community partners
• Develops a protocol for identifying patients who are lost-to-care and re-engaging them back into care
• Conducts comprehensive needs assessments and develop individualized service plans
• Maintains regular contact with clients to monitor progress and address barriers to care
• Collaborates with healthcare providers, case managers, and community partners to ensure continuity of care
• Tracks and documents client progress using electronic health records
• Participates in case conferences, staff meetings, and training sessions
• Ensures compliance with confidentiality and HIPAA regulations
• Collects and reports data for program evaluation and quality improvement
• Collaborates with Avita's Corporate Compliance department to ensure policy and procedure adherence
• Additional responsibilities assigned as needed

About You:

• High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field
• Minimum of 2 years of experience in HIV services, case management, or healthcare coordination
• Knowledge of HIV/AIDS, health disparities, and community resources
• Ability to work with diverse populations in a culturally competent manner
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• Bilingual in Spanish preferred, however not required
• Proficiency in Microsoft Office and electronic health record systems
• Experience with eClinical Works preferred
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service
• Embrace and performs all duites in the spirit of the company's core values and goals

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired tobe the care that unlocks the full potential of health for all.We're committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality. Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Pay range: $19.00/hr. - $25.00/hr., based on credentials and geographic location

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits - basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits - long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.