Client Care Manager - CCM

Changing lives. Building futures. That's what we do at BrightStar Care of AnaheimYorba
Linda in Fullerton, CA-and it starts with hiring the right Client Care Manager - CCM!

OUR IMPACT, YOUR OPPORTUNITY:
This isn't just another healthcare job-it's a rewarding career move where your contributions as
a Client Care Manager - CCM lead to meaningful results for families and caregivers alike. In
addition to leading the impactful changes in people's lives, you will be highly valued and
appreciated throughout the process, including being paid $25 - $35 an hour and enjoying the
following benefits:

Paid time off (PTO)
Ongoing training
Exclusive employee discounts
Gift program
Annual bonuses when goals are met
$25 monthly phone reimbursement
Client traveling mileage reimbursements

ABOUT US:
BrightStar Care of AnaheimYorba Linda proudly serves the Anaheim, Brea, Fullerton,
Placentia, and Yorba Linda areas with professional and compassionate in-home care services.
Our motto is that "everyone grows when we make it great, do the right thing, be open and
honest, do what you say, and serve with passion!" We welcome passionate individuals who are
eager to provide quality care to our clients. In return, we promise to foster a positive
environment that encourages every employee to be the best that they can be. We know that our success stems from the phenomenal staff that we gain, and our goal is to ensure everyone can truly thrive in their careers!

YOUR CORE CONTRIBUTIONS:
As our Client Care Manager - CCM, you'll be the heartbeat of our care delivery operations-
ensuring the right people are matched with the right clients at the right time. You'll manage
schedules, care standards, and client relationships with a steady hand and a compassionate
heart.
Expect to:

Oversee field staff scheduling for 60+ clients and 1,800+ weekly hours
Serve as the go-to for clients and family caregivers
Convert inquiries into lifelong client relationships
Collaborate with the DON and field staff to deliver care plans that exceed expectations
Monitor satisfaction and ensure our reputation for excellence is never compromised
Support billing, coding, and compliance processes with accuracy
Be ready to jump in and provide field care coverage if needed
Leverage BrightStar's tech tools to keep everything running like clockwork
This role comes with limited travel (up to 10%) for training, meetings, and occasional client
visits.

MUST-HAVES:
High school diploma
Licensed Vocational Nurse (LVN)
Current CPR certification
2+ years of experience as a Customer Care Manager and/or managing customer service
within a healthcare office setting
Knowledge of HIPAA and healthcare office regulations
Proficiency with computers, the internet, and MS Office (Outlook, Word, Excel, and
PowerPoint)
Ability to provide a negative TB skin test or chest x-ray
Ability to meet physical job demands, including lifting up to 50+ lbs.
Excellent organization, planning, and project management skills
Valid driver's license with reliable transportation and proof of insurance

STEP INTO A LEADERSHIP ROLE WHERE YOUR EFFORTS TRULY MAKE AN IMPACT!
If you're ready to lead with purpose and make every day meaningful, we want to hear from you!
Our initial application process is quick, easy, and mobile-friendly, so you can take the next step
as our Client Care Manager - CCM in just minutes.