https://inside.ewu.edu/hr/benefits/insurance/
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See Job Duties section for detailed description of the position’s responsibilities.



Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.



Applications will be accepted until filled and application review will begin on 6/23/2025. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.



Required Qualifications:



• High school graduation or equivalent

• Two (2) years of full-time work experience in the program specialty which is generally defined as providing complex support services specific to a program and which are equivalent to the major work responsibilities required by this program, the Spokane MSW Program. To be considered qualifying, your work experience must include at least three of the following:



• Providing complex support services to students, clients, and/or program participants for a program in an academic,social work , or similar setting;

• Providing other kinds of complex, specialized programmatic support to a program;

• Coordinating special projects involving student/client/participant services and/or other programmatic operations support;

• Responsible for public contact involving students, faculty, staff, administrators, and/or external agencies, including serving as a liaison; this experience must be beyond serving as a receptionist; public contact work involves providing independent advising about program operations, rules, requirements, and other details;

• Using complex databases and/or spreadsheets to record and track student/client/participant data, and to produce reports;

• Providing other kinds of programmatic support; examples of qualifying work experience can be found by reviewing the position responsibilities; to be considered qualifying, work must meet all of the following criteria:

• Work is performed in support of a program, AND

• Work is not clerical in nature, AND

• Work does not consist of general support activities



• Strong computer skills including but not limited to (note: applicants may be tested as part of the interview process):



• MS Word – perform complex word processing tasks.

• MS Excel – use spreadsheets to develop and maintain records.

• Database Management (one drive/google drive) – maintain complex databases, including sorting/importing/exporting files and creating reports.

• Email – Ability to send messages to multiple recipients, make contact lists, send attachments.

• Internet – Ability to search and retrieve information from the internet efficiently.

• Familiarity with video conferencing platforms



• Demonstrated strong interpersonal skills; successful experience serving as a program liaison with multiple internal and external entities would be one example of experience which would demonstrate strong interpersonal skills

• Demonstrated superior customer service skills including the ability to perceive needs and appropriately respond to a wide variety of constituencies (students, faculty, state agencies, private practitioners, vendors, campus constituencies, administrators, etc.).

• Strong organizational skills demonstrated by work experience prioritizing within a complex work environment including overlapping job requirements, multiple deadlines, projects of varying complexity and duration, and meeting the needs of multiple individuals.

• Ability to work independently.

• Experience using standard office equipment including computer, print, fax, copiers, scanners, multi-line telephone systems and messaging systems.

• Demonstrated ability to apply a responsive and flexible approach that is supportive to the needs including universal access of our students, faculty staff and the public.



Preferred Qualifications:



• Two (2) or more years college coursework

• Two (2) or more years work experience in a higher education environment involving student support services.

• One (1) year experience with Banner, EagleNet, Canvas or similar educational software programs.

• Experience with WordPress or similar software.



Other Skills and Abilities:



• Strong written and verbal communication skills.

• Ability to stay focused and make progress on long-term projects despite frequent interruptions by individuals and short-term program needs.



Job Duties:



Program Coordination Activities



• Coordinate, schedule and monitor program activities to determine consistency with program goals.

• Create and maintain program related electronic documents, databases and hard copy filing systems.

• Compose correspondence and printed materials related to the program; edit materials for accuracy, appearance, readability and style.

• Compile and distribute information relative to the program (i.e., admissions information; student registration information; financial aid and tuition payment information; field placement; etc.).

• Work with the program director to coordinate, schedule and monitor student orientations, feedback sessions, and technology training as needed. Provide meeting support, record meeting attendance and distribute minutes if requested.

• Coordinate with School of Social Work support staff.

• Coordinate with program faculty and faculty field instructors to provide orientation to the Spokane part-time program, technology support for class sessions, and class support as needed.

• Coordinate with the Program Director to provide program related support (Degree Works, IPT support, IPT reports, class and seminar rosters, syllabi, copies, guest speakers, etc.).

• Use EagleNet and Canvas to assist director, FFIs, staff and students; update Canvas for program site on a regular basis; assist students and faculty with EagleNet and Canvas.

• Provide information as requested to School of Social Work administrators, College of Professional Programs, and Eastern Washington University.

• Communicate changes in procedures, schedules and student enrollment to the Program Director. Communicate all problems and concerns to the Program Director for appropriate action.



Percent of Time: 30



Program Participant Contact: Student Services



• Organize and attend information sessions for prospective students;

• Provide support for School of Social work in the application system;

• Advise new admits of the Spokane part-time program regarding enrollment, schedule, submitting final transcripts, etc.

• Maintain and update student contact information in databases and on IPT. Inform School of Social Work and Field Office of any changes.

• Maintain regular communications with students and assist with EWU policies and procedures, including but not limited to: registration, student record changes, financial aid and grade information, program requirements, practicum information, deadlines, meetings, and other program components.

• Coordinate information sessions, new student orientation, alumni meetings, student organization events, appreciation events and commencement.

• Coordinate arrangements (room scheduling, purchasing, etc.) for School of Social Work and Program events held at the Spokane location.

• Track student progress throughout the program and provide quarterly reports to Program Director, MSW Program Director and Faculty Field Instructors.

• Coordinate and organize student practicum data in IPT database information; workplace agreements; learning contracts; learning contract evaluations; practicum hours). Provide update on student hours to Program Director on a consistent basis.

• Provide IPT support to Director, Faculty Field Instructors, and students.

• Assist students with application for graduation.

• Develop and maintain School of Social Work alumni database.



Percent of Time: 35



Program Related Public & Organizational Contact



• Serve as primary contact with students, faculty, faculty field instructors and external agencies regarding program policies and procedures.

• Develop and maintain good relationships with EWU offices for information and processing of paperwork.

• Advise students, staff and the public regarding the program and the University; represent the program at public and department functions; coordinate with EWU departments.

• Act as liaison with Faculty Field Instructors for student practicum.

• Coordinate program information with EWU departments.

• Assist in preparation of marketing materials for recruitment purposes; create reports from admissions database for Program Director and School of Social Work Director.

• Act as School of Social Work liaison for Spokane location



Percent of Time: 20



Other Duties



• Perform office support functions: order and receive office supplies; book orders (including desk copies); inventory equipment; screen, prioritize and distribute incoming mail; answer, screen and direct telephone calls; compose and edit correspondence including confidential and sensitive information.

• Coordinate Spokane Catalyst event coordination.

• Coordinate with faculty and reserve classroom, AV/technology and seminar rooms for program and practicum seminars each quarter.

• Coaching/supporting students and staff on EagleNET, Canvas, IPT, software use.

• Assist staff with needs related to meeting online computer requirements, networking, computer accounts and troubleshooting routine hardware and software issues.

• Assist students in person on weekends when classes are scheduled on the Spokane location, by phone, video conferencing, and via email with use of Canvas course sites. When needed, connect students with additional technical support.

• Troubleshoot routine problems with workstations and train others on software use.

• Canvas– Ability to upload files and manage Canvas site for program.

• EagleNET – Ability to navigate various screens to gather information.

•



IPT – Intern Placement Tracking System – ability to create and export reports, add information for agencies and; troubleshoot problems on IPT for director, FFIs, and students.

• Serve as a TA for practicum prep

• Zoom – Ability to operate Zoom for program meetings.

• Assist others with computer problems – email, internet, word processing and other basic hardware and software issues as requested.

• Overall knowledge – intermediate skills with the ability to troubleshoot own workstation.

• Collaborate with program directors and staff to facilitate the admissions process and support the orientation of new students to the Spokane part-time program.

• Provide program coordinator support to allied programs within the School of Social Work as needed.



Percent of Time: 15



Conditions of Employment:



During the course of university employment this position will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.



All new employees will comply with and provide proof of immunity or vaccination to MMR before beginning work at EWU . for the immunization requirements are available for medical or sincerely held religious beliefs.



This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: