About Job

Position Summary:

To coordinate all aspects of scheduling and registration for surgical procedures and to assist the Administrator and Business Office Manager in the daily operation of the facility activities in accordance with Federal, State and surgery center policies and procedures. Assists with scheduling/reception activities and promotes communication throughout the facility. Performs clerical and reception duties and other duties as assigned.

Minimum requirements:

Education/Experience/Licenses/Certificates/Eligibility: Ability to type 40 wpm, use standard office equipment and be computer literate. Knowledge of medical terminology. Minimum one (1) year experience in computerized appointment scheduling. Two years medical clerical experience preferred. Good communication and language skills required. Current BLS preferred.
Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States.

Skills/Knowledge/Ability:

Interpersonal: Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback, and constructive criticism. Good communication skills: oral and written.
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.
Knowledge: Working knowledge of health care environment and patient processing with computerized scheduling software. Knowledge of outpatient surgery forms, policies and procedures and health insurance.
Machine, Equipment, Work Aides: Computer, printer, copier, telephone and fax.

Work Environment: Subject to busy office requiring above average ability to prioritize and organize. Some overtime may be required.

Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.

Essential Competencies / Performance Expectations

Clerical skills

Plans duties and assignments in order of priority.
Records accurate telephone messages.
Types correspondence accurately and timely.
Assumes responsibility for patient admission to the facility
Verifies patient’s insurance benefits in conjunction with Scheduling Coordinator.
Pre-admits patients by telephone assures financial responsibilities are discussed and arrangements made with patients prior to the day of surgery.
Generates all necessary admissions forms for the next day’s cases.
Accepts payments from cash, check and credit card purchases.
Distributes documents correctly and in a timely manner.
Prepares and pulls charts for the following surgical day.
Participates in credentialing process as directed.
Performs other duties as assigned.
Reports malfunctioning equipment to appropriate personnel.
Demonstrates awareness of protocol for malfunctioning equipment and repair.

Communication

Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.

Quality

Demonstrates a willingness to look at new ideas and work in a changing environment.
Understands, verbalizes and participates in the quality improvement process.
Supports initiatives designed to improve individual and organizational performance.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Expected hours: 40 per week

Benefits: