About Job

Supervising Care Manager

Department: NC Programs

About Us: Community Choices is dedicated to providing comprehensive, person-centered care to individuals in Winston Salem, NC. Our mission is to enhance the whole-person health of our members through innovative care coordination and support services. We strive to empower our members to lead healthier, more independent lives.

The primary role of this position will be to oversee the provision of care management. The individual in this role will be responsible for providing clinical, administrative and operations supervision and support to the Care Management Team. The supervisor will fill in for Care Managers as needed.

The outcome achieved through this position will be improved whole health of the individual served.

DUTIES AND RESPONSIBILITIES

· Responsible for providing support and direct supervision to Care Managers. One Supervisor will have a team of 8 Care Managers.

· Ensures that new and existing care managers are fully trained in care management protocols and policies, and Federal, State and local laws, rules and regulations.

· Utilizes a person-centered approach to support members.

· Utilizes operational data and reporting systems for member services and organizational initiatives as needed and appropriate.

· Participates in maintaining effective linkages in the community and the integration of all care management functions for their care managers.

· Provides support in staffing decisions.

· Manages and assigns care managers’ caseloads.

· Reviews notes and Care Plans to ensure quality and regulatory compliance.

· Provides supervisory oversight to ensure that plan goals are addressed in an appropriate timeframe.

· Monitors care managers’ productivity.

· Monitors expenses for their team.

· Fills in for care managers who may be on any type of extended leave or when there is a vacancy.

· Flexibility of work schedule is required, with 24-hour on-call coverage.

· May be required to provide transportation for individuals based on their unique needs. (ie. Doctor’s appointments, planning meetings, etc.)

· Complete and submit required monthly reports, documentation in logs, and provide incident reporting.

o Monthly program reports

o Quarterly reports

o Incident/Accident Reports

· Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

· Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties.

· Performs other duties as requested by their supervisor within the scope of the job.

QUALIFICATIONS

· Must be licensed!!

. Demonstrates passion and commitment to excellence

· Meets all qualifications for Care Manager Position.

· Ability to lead an interdisciplinary care team

· Strong organizational skills and the ability to prioritize and follow through on multiple projects in a timely manner

· Comfortable with conducting home visits

· Possesses basic computer skills and demonstrates a willingness to learn more advanced skills

· Bi/multilingual ability preferred

EDUCATION AND EXPERIENCE

· To be considered for this job, an individual must be a master’s level licensed Clinical Social Worker (LCSW), fully licensed Clinical Mental Health Counselor (LCMHC), fully licensed Marriage and Family Therapist (LMFT), or licensure as an RN. If RN, must have current license to practice professional nursing with no restrictions.

· Minimum 3 years’ experience providing care management, case management or care coordination to the individuals with behavioral health needs.

Why Join Us: At Community Choices, we offer a supportive and dynamic work environment where you can make a real difference in the lives of our members. We provide opportunities for professional growth and development, competitive compensation, and the chance to be part of a dedicated team that values excellence and compassion in care.

How to Apply: If you are passionate about making a positive impact and meet the qualifications for this position, we encourage you to apply. Please submit your resume and cover letter to hr@comalt.org. We look forward to hearing from you!

Community Choices is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits: