Join Home Instead as a Scheduling and Service Coordinator – A Career with Purpose and Growth!Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.What does a Scheduling and Service Coordinator do?As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.Why You'll Love Working with Us

Meaningful work and connections. You will be a part of a team that truly cares about their clients and caregivers.
Ongoing training, opportunities for career advancement, and support from experienced team members.
Competitive benefits including health and dental insurance, PTO, and more.
Earn bonuses for meeting key objectives and have the opportunity for additional on-call income.

Key Responsibilities

Reflect the core values of Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
Answer incoming calls in a friendly, professional, and knowledgeable manner.
Develop and manage client and Care Professional schedules, prioritizing high-quality matches that foster strong relationships, satisfaction, and safety.
Maintain accurate client and Care Professional records while monitoring, mediating, and logging all related activity within the software system.
Follow up with all client and Care Professional issues to ensure their problems are resolved.
Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate Care Professional and client issues to ensure problems are resolved.
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
Identify and act on opportunities to increase service hours, enhancing care quality and enriching the client experience.
Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Maintain all documentation in compliance with state, federal, and franchise standards.
Work closely with recruitment and retention teams to support hiring and retention goals.
Perform all other functions and responsibilities deemed necessary
Maintain regular attendance at the office to execute job responsibilities

Secondary Responsibilities:

Participate as needed in all Care Professional meetings
Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
Potential of answering phones after hours, remotely.
Potential of assisting clients in their homes for periods of time to ensure consistency of care

Requirements

High school graduation or the equivalent.
Must possess a valid driver’s license.
Experience in a service-focused role, with a dedication to "doing what’s right" for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality

Technical Proficiency (Preferred)

Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

Knowledge, Skills and Abilities:

Must understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead franchise).
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Professionals
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Must have the availability to work evenings and weekends as required
Must have the ability to perform duties in a professional office setting
Must demonstrate knowledge of the senior care industry

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!Job Type: Full-timePay: $17.00 - $18.00 per hourExpected hours: 40 per weekBenefits:

Dental insurance
Health insurance
Paid sick time
Paid time off
Tuition reimbursement

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Work Location: In person

Scheduling and Service Coordinator

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