The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine repairs, our Field Service team expertly handles all aspects of maintenance.

RESPONSIBILITIES

• Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
• Coordinate all repair operations within the assigned region, ensuring seamless customer support.
• Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
• Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
• Ensure timely communication of updates to internal and external customers as required.
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
• Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
• Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
• Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
• Report directly to the Field Service Manager.
• Other duties may be assigned.

REQUIREMENTS

MUST HAVE

• 4 years of experience of demonstrated expertise in advanced automotive knowledge and customer service skills.
• Proficiency in working efficiently in fast-paced environments.
• Capability to effectively manage stressful situations.
• Strong prioritization skills to handle urgent matters promptly.
• Proficient in utilizing Microsoft Office suite.
• Provide on-call support during scheduled rotation hours for urgent service requests, and logistical challenges outside of regular working hours, including evenings, weekends, and holidays.
• A commitment to prompt response times and the ability to effectively troubleshoot and coordinate field service activities remotely or on-site during on-call shifts.
• Responsible handling of company credit card transactions.
• Location - Fort Worth
• Schedule - Monday through Friday 8:00 AM to 5:00 PM

NICE TO HAVE

• Familiarity with hydraulic/PTO systems would be advantageous.
• Knowledge of auto mechanics.
• Utility trailer experience.