Job Description

We are seeking a dedicated Patient Care Coordinator to join our healthcare team in Gahanna, United States. As the primary point of contact for patients, you will play a crucial role in facilitating exceptional healthcare delivery through superior customer service, administrative coordination, and patient care support.

• Serve as the first point of contact for patients, providing a welcoming and professional environment
• Manage patient scheduling, registration, and check-in/check-out processes
• Coordinate with healthcare providers, insurance companies, and other medical offices to ensure seamless patient care
• Verify insurance coverage and obtain necessary authorizations for medical services
• Maintain accurate patient records and documentation in the Electronic Medical Record system
• Process patient information while ensuring HIPAA compliance and confidentiality
• Organize and maintain treatment areas, reception, and storage spaces
• Handle multiple phone lines and respond to patient inquiries professionally
• Facilitate smooth daily clinic operations through effective communication with staff and patients
• Manage administrative tasks including filing, scanning, and updating patient information
  
  

Qualifications

• High School Diploma or equivalent required
• Minimum of 1 year medical office receptionist experience
• Proficiency in Microsoft Office Suite and Electronic Medical Record systems
• Demonstrated knowledge of medical insurance verification and authorization processes
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Experience with scheduling software and healthcare management systems
• Proven multi-tasking and organizational skills
• Working knowledge of HIPAA regulations and healthcare compliance
• Strong problem-solving abilities and attention to detail
• Ability to maintain composure in fast-paced environments
• Physical capability to perform periodic lifting, pushing, and pulling
• Ability to alternate between sitting and standing for extended periods