Description

At Doctors of Physical Therapy, our support team is the glue of our clinics. We are looking for a full time Patient Care Coordinator (PCC) and Patient Care Technician (PCT) to uphold our excellent customer service and contribute to the patient experience in the Wausau location. Join a team that offers you support to grow your career. This job will combine front desk skill along with patient care and support in the clinic.

PCC responsibilities: includes but not limited to: answering phones, scanning, faxing, scheduling, new patient registration, co-pay collect/over the counter collections, reporting and remote FDC duties as assigned by the front desk supervisor.

PCT responsibilities: include logistics involved with assisting patient care as directed by the Physical Therapist as well as housekeeping duties.

Ideal candidate will be seeking longevity with a growing company, be a self-starter, should possess excellent interpersonal skills and customer service skills, this is important in order to build relationships with patients and the community in order to provide a welcoming environment that is efficient.

Prior medical experience is a plus.

Responsibilities include:

• Greet patients
• Effectively communicate patients, families, team members, clinicians and all departments.
• Provides detailed instructions to patients for their visits.
• Reviews and evaluates patient charts for data entry accuracy.
• Work as a team to ensure we have an efficient working environment to ensure that calls are made timely to patients and referral sources.
• Familiarity with Outpatient Rehabilitation/Medical services and medical terminology.
• Answering phones
• Patient registration/data entry
• Scanning/faxing/other clerical duties
• Collecting copay's and patient balances
• Patient scheduling-Schedule Management
• Patient Care assistance as needed
• Strong organizational skills
• Knowledge of Insurance benefits

Benefits:

• Medical, dental, and vision benefits
• Paid time off
• Paid holidays
• 401k