Part Time and Full Time Positions Available

Some on call/weekend availability required

SummaryDescription: The role of the scheduling coordinator is to ensure that service requests for home careare met in the shortest amount of time possible with consistency in scheduling and supporting team members withtheir shift preferences and availability. Conducts timely and effective scheduling of assignments to support wellcoordinated service plans, maintain productivity standards and policies by utilizing effective scheduling. Identifiesand communicates to Home Care Director barriers to productivity and staffing. Creates, revises and organizeshome care team schedules according to the service plan requirements and staff accessibility. Assists Director inthe review and/or screening of potential applicants. Responds to resident requests for change in services thatmay impact schedules. Collects and processes utilization sheets and prepare report to submit to Finance forbilling. Manages tasks and duties that support the overall operations of the home care department. Serves ashome care assistant or companion in the event of a call out or new unfilled resident request. Uses technology toimprove daily operations and service enhancement

Essential Functions: One to ten specific job related responsibilities that will be used tomeasure performance.

Performs job functions in a manner consistent with themission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program.

Demonstrates an awareness of, a respect for and attentionto the diversity of the people with whom they interact (persons served, personnel,families/caregivers, and other stakeholders) that is reflected in attitudes,behavior and services.

Routinely engages with caregivers to determine availabilityof scheduling. Completes schedules, staffing assignments, billing and payrollin a timely manner and responds to all home care inquires timely. Prioritizeand schedule open shifts; find coverage for all time off requests and anylast-minute cancellation. Communicates scheduling changes to residents andstaff. Utilizes an automated schedulingsystem to maintain a calendar of services.

Hires,trains, directs and supervises department personnel, including interviewing,overseeing the orientation of new employees, conducting performance reviews,setting objectives and priorities and implementing corrective action in atimely manner.

Routinely engages with residents to exceed theirexpectation with consistency of scheduling and satisfaction with caregivers.Communicates resident issues and needs, reviews daily communication records toensure prompt resolution of problems to director and others as appropriate

Meets all competency requirements, including SAMMS andeducational, training requirements.

Skills/Competencies:

• • Abilityto demonstrate excellent and professional customer service skills and apositive, patient and friendly attitude
  • Excellent technological and computer skills
  • Ability to balance many items at once while maintaining focusedand pleasant customer services skills for clients, families and staff
  • Abilityto demonstrate active listening, problem solving skills and flexibility
  • Ability to demonstrate highly productive anddetailed organizational skills
  • Ability to demonstrate strong professional writtenand oral communication skills for in person, telephone and electronic use
  • Ability to demonstrate high degree ofconfidentiality and remain HIPPA compliant
  • Ability to demonstrate strong commitment toachieving the overall business goals
  • Ability toapply common sense understanding to carry out instructions furnished inwritten, oral, or diagram form
  • Ability todeal with unexpected problems involving several variables in unusual situations
  • Ability toread, writes, and speaks English
  • Ability torelate well to all residents, including the emotionally upset
  • Ability todeal effectively with personnel, residents, family members, visitors and thepublic
  • Ability toreport to work regularly and promptly
  • Ability towork beyond normal hours when necessary
  • Ability to be on call as needed

At Loomis Communities, we open doors to positive aging . Building on our proud traditions of integrity, security and hospitality, our vision is for Loomis to always be a vibrant, welcoming community, providing resources to maximize well-being and personal fulfillment; while sharing our talents and strengths with all those whose lives we touch.