Greater Treasure Valley Professionals!!!
We are looking for a dedicated and responsible individual to oversee our client care department. This person MUST be focused on the client relationship aspect of the role and have a desire to provide solutions to families, head quality assurance initiatives and uphold the agency standards where client's rights are concerned.

The ideal candidate will have experience working in a service focused industry, specifically serving vulnerable populations, and thrive in a fast paced ever changing environment.

Primary Objectives:

• Meet with prospective clients in order to discover their needs, sign them up for service and establish a care relationship.
• Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
• Be a point of contact and meet with clients and family members to facilitate formation of a service plan and problem resolution for client care issues.
• Maintain documentation necessary to remain compliant with all state, federal and franchise standards.
• Work closely with Scheduling and Care Pro departments for quality assurance
• Perform the functions of the role within the agency policy and procedures guidelines - become proficient in operating by those terms.
• Uncover opportunities to protect and expand service hours with the aim of improving the overall value we provide to clients.
• Reflect the values of KUWT Jones, LLC d.b.a. Home Instead®.

Must have the ability to:

• Perform essential job functions such as: standing, walking, driving, bending, twisting, kneeling, reaching, pushing, pulling, carrying and lifting up to 25 pounds
• Travel with the use of a shared company vehicle in the community and surrounding areas to meet with potential clients, current clients and families.
• Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, Well Sky, Salesforce, HomeBase, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Phone System, EFax, and/or any system implemented by the agency to ensure proper client care oversight.
• Manage independently and efficiently the required tasks of the department.
• Maintain regular attendance at the office to perform job responsibilities.

Secondary Responsibilities:

• Assist with on-call duties as needed.
• Conduct training sessions as needed.
• This position requires work after normal office hours and weekends, as needed.
• Other duties as assigned, including caregiving.

If this describes YOU then apply TODAY in response to this ad or email a copy of your resume directly to [email protected].

We encourage you to come and join the HOME INSTEAD 707 FAMILY!

Position Information
Title:Care CoordinatorID:2024
Please note that this is the job board for the franchise office located at 9422 W. Fairview Ave. Boise, Idaho 83704. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at

208-888-9962

.