About Job

Major Responsibilities:

Manages the referral and appointment processes for counseling and or diagnostic procedures including scheduling patients and obtaining insurance preauthorization.
Facilitates the provision of timely information related to the genetics consultation by managing pending task list of referrals and testing, tracking results reports, calling patients with test results and preparing written communications to go out to patients or other providers.
Ensures availability of necessary insurance information prior to genetic counseling appointment by reviewing the schedule of upcoming appointments to ensure all necessary medical record or insurance information has been received.
Works within the department guidelines to provide excellent customer service by triaging phone calls from providers, patients, laboratories, insurance companies and the general public. Determines if the call needs to be forwarded to a genetic counselor. Handles all calls in a professional manner.
Supports department operations and co-workers by completing other duties as assigned or requested.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required:

Typically requires 1 year of experience in a healthcare setting.

Knowledge, Skills & Abilities Required:

Must work well in a team setting with multiple members, both clinical and non-clinical, and must be able to manage potentially conflicting priorities of the different members of the team.
Handles confidential PHI daily and must follow HIPPA requirements.
Must be able to meet deadlines.
Excellent communication (written and verbal) and interpersonal skills.
Ability to effectively communicate with a variety of people under stressful circumstances with diplomacy and tact.
Basic computer skills including the use of computer applications.

Physical Requirements and Working Conditions:

May be exposed to the following hazards: chemical, mechanical, chemical and/or blood and body fluids; therefore, protective clothing and equipment must be worn as necessary.
Position may require travel, therefore, may be exposed to severe road and weather conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.