Access Services is hiring a full-time Youth Outreach Coordinator for our Chester County Teen Talk Lines, to serve teens in Chester County, from community locations across Chester County, and two office days based in Plymouth Meeting, PA. The Youth Outreach Coordinator will focus primarily on leading and growing our Teen Talk line in Chester County. They will be passionate about teens, recovery, mental health, and suicide prevention. They will find creative ways to promote the Chester Teen Talk Lines through connecting with people, public partners, and remaining active in the community. The Youth Outreach Coordinator will be a highly organized person who can run meetings, deliver presentations, and inspire through public speaking in community and school locations.

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What does this job look like? The Youth Outreach Coordinator will support teens through telephone, text, and email communication, provide oversight of teen volunteers, and develop school relationships on behalf of the Teen Talk Line (TTL). You will oversee, support, and educate TTL volunteers. You will raise public awareness of the program and collaborate with other Chester County providers serving youth. At times, you will collaborate with crisis services. You will coordinate program marketing, development, and quality improvement. You will respond to telephone calls/texts for support or information and make outbound calls/texts on the Peer Support Talk Line (PSTL) or Teen Talk Lines (TTL) as needed. You will work closely with the other Lead Certified Peer Specialists to promote and support the growth of the warmlines serving both Montgomery and Chester Counties. You will provide oversight for other team members on shifts when the Associate Director and Assistant Director are not present.

Location:

• This position will require ongoing travel to schools, providers, and community events in Chester County, with at least two days per week in the Plymouth Meeting office. Some remote work will be allowed upon approval from supervisor.

Work Schedule:

• This full time role is Tuesday through Thursday with flexibility to create hours based on program needs. Two days per week required from 12:00 PM to 8:00 PM at the Plymouth Meeting office.

Essential Functions of Youth Outreach Coordinator:

• Provide active listening and support to individuals calling or texting in and provide referrals and community resources.
• Use your personal experiences and training to support others in their recovery journey.
• Lead presentations to schools and community groups as a professional representative of Access Services.

Assist with managing social media accounts to promote Teen Talk Lines.

• Ensure the best care is given to each individual who calls or texts Teen Talk Lines. This includes making outreach calls, completing risk assessments, and overseeing electronic health records.
• Provide overall coordination, organization, and daily operational oversight of the Teen Talk Lines, in partnership with leadership staff.
• Assist leadership team with recruiting, and training of volunteers. Be a mentor and support, encourage, and educate volunteers.
• Travel during a normal workday to attend offsite meetings and provide services in the community. The employee will need to drive their personal vehicle to meet these expectations, drive in a safe manner at all times, and meet eligibility criteria in agency Motor Vehicle Policy at all times.

Requirements and Qualifications of Youth Outreach Coordinator

Education: Bachelor's degree required, preferably in a related field, including Human Services, Behavioral Health, Special Education, Psychology, or Social Work.

Certification: Certified Peer Specialist certification, or willingness to complete within the first 6 months of work.

Experience:

• One year of experience working with teenagers in a behavioral health setting required.
  AND

• A history of personal lived experience with mental health is required.
• Previous experience with marketing, public presentation, and/or networking is preferred.

Knowledge, Skills, and Abilities:

• Ability to navigate and prioritize multiple responsibilities, and independently maintain a working schedule that meets all program requirements.
• Demonstrated leadership ability, mentorship skills, and creativity in creating ideas and solutions.
• Excellent oral, written and interpersonal communication skills to effectively interact with individuals, their families, case managers, and the public.
• Ability to work as part of a team, work independently, and demonstrate a cooperative and caring attitude toward others. Maintain positive, respectful relationships with all team members and other collaborating programs.
• Public speaking ability and mentoring skills; these skills will allow the youth outreach coordinator to relate to, motivate, and encourage others as a result of own personal experiences with chronic mental health issues.
• Knowledge of peer support model, recovery principles, and motivational interviewing.
• Advocacy skills in mental health and suicide prevention.
• Ability to exercise judgment and discretion in applying policies, procedures, and a commitment to upholding the rights of the individual as well.
• Proficiency in, or the ability to learn and use workplace technologies, platforms, and an electronic health record.

Essential Working Conditions/Physical Demands:  

• Work in a standard office environment.  
• Utilize desktop computer equipment on a daily basis.
•  Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)
• Travel to offsite locations and regional office locations if necessary. 

Pay: $19 - $20/hourly, with starting rates based on education and experience.

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement, Student Loan Assistance.
• 20 Days PTO (vacation, sick days), 9 paid holidays.
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer.