Now Hiring: Client Care Coordinator – Home Instead Oak Park

Location: Oak Park, IL
Status: Full-Time | Monday–Friday Schedule
Reports To: General Manager

Make a Real Difference Every Day
At Home Instead Oak Park, we’re on a mission to enhance the lives of aging adults and their families — and we’re looking for a compassionate, driven Client Care Coordinator to lead the way. This is more than a job — it’s a calling to connect deeply, lead with purpose, and elevate the standard of care in our community.

- Who You Are
You’re a natural relationship-builder, a proactive problem-solver, and someone who leads with both professionalism and heart. You thrive in fast-paced, people-first environments and are passionate about helping others live with dignity and independence.

- What You’ll Be Part Of
At Home Instead Oak Park, we live our values every day:

• Connection – We build trust and lasting relationships with our clients, families, and care team.
• Collaboration – We’re one team, united across departments.
• Accountability – We take ownership and strive to exceed expectations.
• Growth – We invest in you so you can grow with us.

You’ll work in a supportive and empowering environment where your voice and leadership matter.

- What You’ll Do

• Conduct in-home consultations with prospective clients and families
• Create and manage personalized Care Plans
• Build and maintain strong client relationships
• Conduct timely quality assurance visits (24 hours, 7 days, 30 days, quarterly)
• Serve as the go-to for client/family concerns — you’ll listen, solve, and care
• Collaborate with scheduling to ensure excellent caregiver matches
• Support caregiver performance with recruitment and training teams
• Maintain accurate records in WellSky and client files
• Participate in rotating on-call leadership support

- What You Bring

• Bachelor’s degree in healthcare, social work, or human services (preferred)
• 2+ years in client care, case management, or home care leadership
• Excellent communication, organizational, and critical thinking skills
• Tech-savvy: Microsoft Office, CRM/EMR systems like WellSky
• Valid driver’s license, reliable transportation, and insurance

- Benefits & Perks

• Competitive pay based on experience
• Paid training & leadership development
• Mileage reimbursement for client visits
• Paid time off & holidays
• Health insurance options
• Career advancement opportunities
• Strong leadership support and collaboration

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person