Location: Seattle, WA

Status: Full-Time, Exempt

Pay Range: $70,000–$75,000 annually

Seattle Tree Care is hiring a Customer Care Manager to lead the small but mighty team that handles every new customer inquiry and turns it into a high-quality, scheduled estimate. This role is perfect for someone who thrives on coaching, systems thinking, and making sure no detail falls through the cracks.

You’ll lead the front-end of our customer journey—ensuring fast response times, accurate lead qualification, and a smooth handoff to the sales team. You'll also drive the systems, training, and marketing execution that make that journey feel personal, consistent, and effortless to the customer.

What You’ll Own

• The inbound lead experience—calls, forms, chat, and email—from first touch through estimate scheduling
• Daily coaching and performance management of 2–4 Customer Care Specialists
• Accurate intake records and lead routing within 30 minutes of receipt
• A culture of fast response, attention to detail, and customer-first thinking
• Internal customer service training, especially for cross-functional teams like Dispatch
• CRM system integrity, call scripts, SOPs, and daily KPIs
• Social media scheduling, marketing asset upkeep, and partner performance reporting

What Success Looks Like

• 100% of missed calls are returned the same day
• Every qualified lead is routed and scheduled efficiently
• Intake records are clean, complete, and ready to report
• Team performance improves through 1:1s, metrics, and coaching
• Cross-department training is delivered and adopted
• The customer experience feels consistent, empathetic, and professional

What You Bring

• 3+ years leading an intake or call center team in a B2C service industry (home services preferred)
• Hands-on coaching experience with clear accountability and follow-through
• High fluency in CRM and phone systems (ArboStar and RingCentral strongly preferred)
• Confidence working in Google Workspace and Sheets dashboards
• Experience building or delivering internal training programs
• A balance of customer empathy and operational discipline
• Familiarity with Seattle’s geography and traffic patterns is a plus
• Bonus: AI/automation tools, process improvement background, adult-learning methods

What We Offer

• Salary: $70,000–$75,000 per year
• Full-time, exempt position
• On-site role in Seattle, WA
• Medical benefits and paid time off
• A steady, growing company with a great reputation and a strong culture
• A team that’s serious about doing good work—and supporting each other while we do it

This role is ideal for someone who wants to be at the center of the customer experience—and has the operational know-how to make things work even when it’s busy.

If you’re ready to lead a strong team, drive consistency in the customer experience, and keep things running smoothly even on the busiest days—apply now!

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Work Location: In person