• Serve with Passion
• Do the Right Thing
• Do What They Say
• Make it Great

Client Relationship and Business Development:

• Develop and maintain relationships with referral and present sources to build a robust pipeline of new clients.

• Engage with clients, their families, doctors, and medical staff to ensure effective communication and care delivery.
• Cultivate and maintain extensive knowledge of community resources available to older adults.

• Collaborate with professionals and advocate for clients' needs to ensure they receive comprehensive care.

Client Assessments and Care Planning:

• Oversee all aspects of case management for up to 26 clients
• Manage medication administration and refills
• Conduct comprehensive in-home geriatric assessments.
• Develop goal-oriented, written care plans that outline client issues and recommend services and solutions, discussing these plans with clients and their families.

• Implement and update care plans as needed, ensuring they reflect current and evolving client needs.

Field Work and Quality Assurance:

• Conduct in-home or virtual sales assessments to determine client care needs and facilitate smooth transitions from inquiry to care initiation.

• Maintain and update accurate client records using internal systems.
• Build and sustain strong relationships with RCFE facilities, ensuring field employees adhere to facility guidelines regarding appearance, punctuality, and professionalism.

• Document all field visits accurately to support continuous improvement in service delivery.

Care Coordination and Communication:

• Serve as a liaison between elderly clients, their families, and service providers to effectively coordinate all aspects of care.

• Maintain regular communication with family members and appropriate professionals to ensure care is delivered safely and effectively.
• Monitor client progress and adjust the care plan as necessary based on contract requirements.

• Negotiate family dynamics to ensure the successful implementation of the care plan while promoting client wellness and autonomy.

Additional Responsibilities:

• Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed.

• Respond promptly to Clients and participate in care conferences when required.

• Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high-quality care.

• LVN or RN

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing or sociology required.

• Minimum of 2 years of nursing experience, preferably in-home care, with a focus on assessments, reassessments, and medication management.
• Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred.
• Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Reliable transportation and willingness to travel within the assigned territory.
• Commitment to providing exceptional client care and support, as well as a strong

• Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint

• Capable of managing stress and thriving in fast-paced, dynamic environments while supporting continuous improvement initiatives.

DIRECTLY SUPERVISES

LVN, CNA, RCFE Field Staff and Field Staff

OTHER REQUIREMENTS

• Valid Auto Insurance
• Covid Vaccine

WORKING CONDITIONS

• Exposure to bloodborne pathogens: Limited

• Lifting requirements: Minimal; up to 25 pounds
• Travel requirements: Yes; local only to clients, facilities, and other offices for training and meetings.
• Mobility expectations: None
• Physical or other special requirements associated with the job: None
• Communication requirements: Must be able to communicate clearly via email, letters, in person, and over the telephone in English. Fluency in languages other than English is preferred but not required.