Technical. Elegant. Word Leader in Sun Protection You Wear

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Build an efficient customer response module using modern technology and internal team.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Work with different teams in designing the sites and marketing plan to anticipate possible customer dissatisfaction and customer contacts at the time or after purchase.
• Hire, train and manage Customer Care team who are exceptionally customer satisfaction focused.
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Do periodic reporting to the management on the performance
• Work constantly to improve the ratio – customer satisfaction and cost to achieve satisfaction.
• Adhere to and manage the approved budget

Skills

• Proven successful working experience as a Customer Service Manager,
• Excellent knowledge of management methods and techniques
• Proficiency in English and good ability to understand different accents.
• Strong knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

• Work from office 5 days a week.