Position Summary

IMPACCT Brooklyn is actively seeking a highly motivated individual to take on the vital role of Lead Community Liaison. This position is essential for establishing and strengthening relationships with IMPACCT Brooklyn residents, the broader community, and local stakeholders. We are seeking an energetic and passionate individual who is ready to champion our mission and vision, directly supporting our residents and community members. If you are confident in your ability to make a significant impact, we eagerly await your application!

Essential Duties and Responsibilities

Community Organizing:

• Build and maintain relationships with local stakeholders, including community leaders, business owners, and residents
• Represent our organization at community events and meetings
• Provide information and support to community members regarding our programs and services
• Facilitate meetings and workshops between our organization and the community
• Gather feedback from community members and share it with internal stakeholders
• Maintain accurate records and databases of community interactions and activities
• Assist with the development and implementation of community outreach plans

IMPACCT Resident Engagement:

• Lead the rollout of resident engagement services at identified IMPACCT Brooklyn properties
• Develop goals, provide advocacy, and problem solve issues that impact residents’ leaseholder status
• Provide information and support to IMPACCT residents regarding our programs and services
• Develop materials and identify resources to support residents’ well-being
• Manage relevant contracts and coordinate with internal teams to ensure compliance with reporting requirements and other regulations
• Liaise with third-party property management companies as appropriate

Skills & Competencies

• Bachelor’s degree in Social Work, Communications, or equivalent work experience.

• 5+ years of experience in community engagement, outreach, or related field
• Excellent communication and interpersonal skills
• Knowledge of Tenants' Rights
• Ability to engage community constituents and residents
• Strong written and verbal communication skills required
• Ability to work independently and as part of a team
• Excellent knowledge of various computer programs, including email, Microsoft Word, MS Teams, Zoom, Excel, Outlook, and PowerPoint;
• Bilingual (Spanish) a plus
• Excellent organizational and time management skills

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely utilizes standard office equipment, including phones, photocopiers, filing cabinets, and fax machines. IMPACCT Brooklyn adheres to COVID-19 protocols. The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This position often requires standing or walking for extended periods, as well as prolonged periods of sitting at a desk and working on a computer. The ability to cope with and tolerate moderate levels of stress is also a necessity. This position may occasionally require lifting and/or moving up to 25 pounds. The physical environment also requires employees to work in a variety of conditions, including heat, cold, wet and humid environments, and dry conditions. The noise level is usually moderate to high, depending on the time of day and client population. May be requested to work overtime and weekends for special program events.

Benefits and Wages

Competitive pay, paid time off including vacation, personal holidays, 403(b), 529 Plan, tuition reimbursement, Flexible Spending Account, medical insurance, Employee Assistance Program, and other fringe benefits.

FLSA and Employment Status

Non-exempt, full-time, 9 AM – 5 PM

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.