Are you passionate about helping others and creating a welcoming experience from the moment someone walks through the door? SmileCrew Orthodontics is looking for a dependable, patient-focused Patient Care Coordinator to be the heartbeat of our front office and the warm, welcoming face and voice of our Leander location. As a privately owned orthodontic practice, we’re committed to delivering exceptional experiences to every patient — from the very first phone call to the final follow-up. If this resonates with you, please apply today to join our crew!

What You’ll Do:

• Serve as the first point of contact for patients and families — in person and by phone

• Answer calls, schedule appointments, and respond to patient inquiries

• Verify insurance benefits and collect essential patient information

• Keep our schedule organized and the front office flowing smoothly

• Maintain accurate patient records and ensure HIPAA compliance

• Support the orthodontic team with day-to-day administrative tasks

• Provide exceptional customer service and a positive patient experience

What You Bring:

• Previous experience in a medical, dental, or orthodontic front office preferred

• Strong communication skills and a customer-first mindset

• Organized, detail-oriented, and confident in managing multiple tasks

• Self-starter with a can-do attitude and a strong sense of accountability

• Friendly, professional, and able to build trust with both kids and parents

Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Job Type: Full-time

Pay: Up to $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• What is your desired hourly rate for this position?
• What is your front desk super power? (Ex: Insurance Verification, Customer Service, Multitasking etc.)

Ability to Commute:

• Leander, TX 78641 (Required)

Work Location: In person