PIONEER CENTER for Human Services 

CLIENT CARE COORDINATOR (Residential Services)

Department: IDD Residential      Job Status: Full Time  

FLS...POSITION QUALIFICATIONS

Competency Statement(s) 

•     Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.  

•     Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.  

•     Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.  

•     Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.  

•     Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.  

•     Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.  

•     Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.  

•     Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.  

SKILLS & ABILITIES

Education:    Bachelor's Degree (four-year college or technical school) Required, Field of Study: Human Service can include but not limited to sociology, special education, psychology, criminal justice.  Proof of education must be provided. 

Experience:    Must satisfy all requirements to be recognized by DHS as a QIDP, including 1 year of experience working directly with people that have developmental disabilities. Proof of experience must be provided. (Candidates with at least 6 months of experience may qualify for a case manager position prior to QIDP eligibility)

Computer Skills:    Microsoft Office, Word, Excel, PowerPoint, Outlook, Teams, SmartCare

Certifications &

Licenses:    QIDP Certification or eligible to become a QIDP following Department of Human Services standards.  

Other Requirements:    Must have and maintain a valid driver's license. 

Maintains 12 CEUs annually as required to uphold QIDP certification once obtained.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:

$25,000 bodily injury, each person

$50,000 bodily injury, each accident

$25,000 property damage

Ability to use Phone, Fax, Copier, and file required.  

PHYSICAL DEMANDS

N (Not Applicable)     Activity is not applicable to this position. 

O (Occasionally)     Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) 

F (Frequently)     Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) 

C (Constantly)     Position requires this activity more than 66% of the time (5.5+ hrs./day) 

Physical Demands     Lift/Carry 

Stand     F 

Walk     F 

Sit     F 

Manually Manipulate     0

Reach Outward     0

Reach Above Shoulder     0 

Climb     N

Crawl     0 

Squat or Kneel     0

Bend     0 

Grasp     0

Speak     F 

    10 lbs. or less     F 

11-20 lbs.     N 

21-50 lbs.     N 

51-100 lbs.     N 

Over 100 lbs.     N 

Push/Pull 

12 lbs. or less     N 

13-25 lbs.     N 

26-40 lbs.     N 

41-100 lbs.     N 

Other Physical Requirements 

•     Vision (Near, Distance) 

•     Sense of Sound - Ability to hear verbal communication 

•     Sense of Touch 

•     Ability to wear Personal Protective Equipment (PPE) - Universal precautions to avoid infectious disease 

• 

    Sense of Balance 

WORK ENVIRONMENT 

General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with others including supervisors, co-workers, clients, guardians, general public, third-party agencies, etc.  

BENEFITS

Health, Dental, Vision, Life insurance, 403B, PTO (Paid Time Off), short term disability insurance, long term disability insurance, and more.  

________________________________________

Prepared by:           Human Resources               Date:       3.19.2025

Manager Signature:                          Date:       

Employee Signature:                          Date:       

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.