About Job

The Opportunity: Intake Coordinator working with the referral and admissions process for Residential Recovery Homes in Boston.

Job Type: Full-time, On-Site

Pay: $50,000 - $60,000

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person

As a Intake Coordinator you would have a dynamic and critical role being responsible for the referral and admissions process of our integrated care services across our co-occurring enhanced residential recovery programs. As Intake coordinator you will communicate with referral partners, screen referrals, conduct interviews, coordinate admissions, communicate with VOAMASS programs, and assist the intake clinician to expand our external referral partners.

Some of your critical responsibilities:

Serve as first point of contact for external and internal communications for VOAMASS programs admissions (via, phone, email, and in-person) to ensure strong customer service and collaborative relationships.
Accept and screen referrals to programs, confirm eligibility, gather required documents, and coordinate with referral partners and stakeholders to ensure collaborative relationships.
Complete referral assessments, phone screens, intake-related paperwork, supplemental forms, and coordination between referral partners and VOAMASS programs.
Coordinate with the Intake Clinician and VOAMASS integrated service team members to ensure the referred client is eligible and is entering the program with all necessary support. Provide general administrative support to the intake team, including filing, copying, faxing, and scanning documents as needed.
Provide person centered customer service to referral sources and clients to ensure that the intake process is completed according to the agency, program, billing, and licensing standards. Maintain a professional, empathetic, and client-focused approach when interacting with clients, especially those in need of social or healthcare services.
Answer client questions regarding appointment scheduling, required documentation, and available services.
Ensure that intake appointments are scheduled according to the agency, program, billing, and licensing standards.
Input referral client information into EHR, manages program waitlist, and completes documentation in Electronic Health Records according to agency, program, billing, and licensing standards..
Meet with Intake Clinician for supervision.
Maintain records according to VOAMASS Policies and Procedures, completing all documentation and billing according to agency, program, billing, and licensing standards., and complies with professional standards as required by third party payors and VOAMASS

The Intake Coordinator role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

A bachelor’s degree in the human services field is preferred but not required.
A minimum of one year experience working within the human service field completing referrals, assessments, evaluations, interviews, and care planning of individuals with mental health, substance use, dual diagnosis, and co-occurring disorders.
Experience in and willingness to learn Evidence-Based Practices (EBP’s); including but not limited to, Trauma-Informed Care, Motivational Interviewing, Cognitive Behavioral Therapy, and Cultural Competence.
Experience in providing services within residential services is a benefit.
Must be proficient with electronic health systems and demonstrate excellent written and communication skills.
Ability to multi-task and function efficiently in a fast-paced work environment. as the Intake coordinator manages a busy calendar.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Intake Coordinator, our comprehensive and generous benefits package includes:

Individual and group clinical supervision toward licensure
Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
403(b) retirement plan with employer match
24/7 nurse hotline for urgent health questions
Employee assistance program to provide help with family concerns, stress management, legal issues, and more
Employer-paid long-term disability and life insurance
Pet insurance
Tuition remission programs
Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
14 paid holidays, higher than industry average
Fitness/wellness reimbursement to cover expenses such as gym membership
Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits: