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Assertive Community Treatment (ACT) is an evidence-based practice that improves outcomes for adults with severe mental illness (SMI) who are most at-risk of psychiatric crisis, hospitalization, and involvement with the criminal justice system. ACT is one of the oldest and most widely researched evidence-based practices in behavioral healthcare for people with severe mental illness.

ACT uses a multidisciplinary team approach with assertive outreach in the community. The team is comprised of a Supervisor, Team Lead, SUD Clinician, Vocational Clinician, Case Managers, Nurses, Peer Support Specialist and Administrative Assistant. The consistent, caring, person-centered relationships have a positive effect on outcomes and quality of life for the individuals that we serve. Research shows that ACT reduces hospitalization, increases housing stability, and improves quality of life for people with the most severe symptoms of mental illness.

Richmond Behavioral Health is seeking full-time ACT Housing Case Managers to perform intermediate professional work assessing client needs, developing, implementing and monitoring service delivery and assistance plans, coordinating and monitoring services with other agencies, counseling and assisting clients, maintaining records and files, preparing reports, and related work as apparent or assigned. Worked is performed under the supervision of the Program Supervisor.

Essential Functions

Assesses client service needs, capabilities and appropriateness for services; presents options and services based upon a needs assessment.

Develops an individual service plan of care and services appropriate to the evaluation with the client/family consensus, reviews and updates service plans.

Makes referrals and linkages to appropriate agencies for services, coordinates client services and treatment with multiple service providers and agencies.

Evaluates the quality of services provided and changes in clients condition and counsels clients as necessary; evaluates clients’ environment for safety, security, negative factors and productivity; compiles and analyzes data relating to complaints; identifies and works to resolve problems.

Plans and facilitates group sessions with clients participating in community activities and/or to promote recovery and educate clients.

Assist clients with activities of daily living including hygiene/bathing.

Orients and trains newly hired staff; evaluates staff performance as directed.

Serves as liaison to public agencies and provides information regarding Authority programs and services.

Attends inter-disciplinary team meetings to discuss decisions for client plan of care; provides or arranges transportation; assists with discharge planning.

Provides crisis intervention and prevention services.

Prepares a variety of reports; prepares and maintains client charts and other records.

Attends meetings, staffings and conferences as they relate to client, staff and program needs.

Attends court hearings; testifies in court.

Assists in curriculum development and resource tools.