About Job
Location: 100% On-site | Monday–Friday, 8:00 AM – 5:00 PMtrak group is partnering with a cutting-edge life safety and security systems provider to find a resourceful, fast-moving Service Coordinator who can thrive in a high-energy environment. If you're someone who can pivot quickly, manage dispatch logistics, and keep communication running smoothly between customers and field techs, this is your chance to step into a growing team with plenty of momentum.Why You’ll Love This Role
- Great pay with long-term potential
- Chance to grow with a fast-expanding team
- Opportunity to go contract-to-hire—with future hybrid schedule possible!
- Schedule service appointments while following customer-specific procedures
- Coordinate directly with technicians to relay service ticket details and obtain ETAs
- Track parts, provide updates to technicians, and help ensure timely job completion
- Update internal systems and close tickets once services are complete
- Troubleshoot minor issues and provide responsive customer support via phone, email, and online portals
- Experience in dispatch, inside sales, or customer service coordination
- Strong technical aptitude and comfort with multiple software systems
- Ability to adapt quickly and remain flexible when schedules or priorities shift
- Excellent follow-through and communication skills
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