Brittany Monsour State Farm of Cary, NC is hiring for an Insurance Customer Service Representative to join our growing team!

Benefits for the Insurance Customer Service Representative:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off - personal time & Holidays
• Parental leave
• Life insurance
• Disability insurance
• Competitive base salary (commensurate with experience)
• Competitive commission structure
• Bonus incentive based on individual/agency performance

Qualifications for the Insurance Customer Service Representative:

• Property & Casualty Insurance License is highly preferred, if not licensed, must be able to within 30 days of offer date
• Must have at least 1 year of client-facing experience
• Must be coachable
• Strong phone contact handling skills and active listening
• Strong attention to detail
• Excellent analytical skills
• Works well in a fast paced environment
• Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

Job Type: Full-time

Pay: $45,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Work Location: In person