About Job

Right at Home, a locally owned home care agency with a warm, tech-savvy culture, is looking for a Care Coordinator to lead scheduling and inside sales efforts. This is a key role that ensures clients receive timely care, caregivers are matched thoughtfully, and families feel confident they’ve come to the right place.

This position is ideal for someone who enjoys solving puzzles, talking with families, and managing day-to-day details in a fast-paced environment.

Key Responsibilities

Scheduling & Shift Coordination

Monitor daily/weekly schedules and open shifts using WellSky (formerly ClearCare)
Review caregiver availability reports and fill open shifts efficiently
Communicate with caregivers to confirm shifts, take call-offs, and manage changes
Log schedule-related updates and communication in WellSky
Match caregivers with new clients and confirm schedules
Coordinate first shifts and supervisory visit tasks

Inside Sales & Inquiry Follow-Up

Answer inbound inquiries with empathy and professionalism
Complete Initial Call Screens and Client Inquiry Records in WellSky
Use consultative phone techniques to understand needs and recommend solutions
Send follow-up brochures, letters, and service info
Schedule in-home consultations and track progress toward care starts
Follow up via phone and email

Intake & Care Coordination

Enter client data and build care plans in WellSky
Prepare client binders and maintain physical/digital records
Review care plans with caregivers before their first visits
Set tasks for caregiver supervision and family follow-up
Communicate changes and progress updates to families

Staffing Support

Assist with caregiver hiring processes
Collect employee availability and enter info into WellSky
Maintain secure personnel records

What Makes You a Great Fit

Warm, compassionate, confident communicator who’s proactive and organized
Comfortable juggling calls, follow-ups, and scheduling in a fast-paced environment
Problem solver who makes people feel heard and valued
Motivated to grow in a purpose-driven, people-first culture

Qualifications

2+ years of experience in scheduling, inside sales, or client services (home care/healthcare preferred)
Strong verbal and written communication skills
Comfortable with technology including WellSky (or similar scheduling/CRM software)
Able to work onsite in Pleasanton, CA
Valid driver’s license, insured vehicle, and available for on-call support

Perks & Benefits