About Job
*Two years of related work experience including data entry.
*CD 10 and CPT coding experience.
*Prior experience with EMR computer applications.
*Working knowledge of medical terminology.Essential Job Functions
1. Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.
2. Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact.
3. Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility.
4. Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows.
5. Enter dispositions for 100% of calls made to patients in WellMed system.
6. Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.
7. Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.
8. Required to follow approved PCC call script for 100% of outreach calls to patients.
9. PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.
10. PCC will direct and follow-up on all patient’s messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours.
11. Required to meet established daily productivity goals.
12. Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public.
13. Performs all other related duties as assigned.Minimum Required Education, Experience & Skills
??High school graduate or GED required.
??Strong communication and customer service skills both in person and via phone.
??Working knowledge of general office procedures.
??Basic knowledge of Microsoft applications.Physical & Mental Requirements: (check all that apply)
Ability to lift up to 50 pounds.
Ability to push or pull heavy objects using up to 50 pounds of force.
Ability to sit for extended periods of time.
Ability to stand for extended periods of time.
Ability to use fine motor skills to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.The position is calling patients from here at corporate location.If we have a health fair we could pull them to assist with checking in patients for that type of event.
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