Join the MEPPI Team!

MEPPI is seeking a Service Coordinator to provide all aspects of service coordination for customer accounts for the Computer Protection Technology (CPT) department of the Service Center Division.

This position will report to the SCD Service and Operations Manager and is a hybrid role based in Escondido, CA.

What You’ll Do:

• Plan, organize and schedule repair services, contracted maintenance, parts replacement and warranty work with customers, sales representatives, and service technicians. Maintain and update the CPT service calendar including scheduled fieldwork, emergency services and technician availability.
• Develop business opportunities and enhance the customer experience by quoting replacement parts and labor projects.
• Prepare and present quotes to customers.
• Obtain cost estimates from vendors for services and parts.
• Create and process service orders for parts, labor, and service contract maintenance.
• Create and distribute work orders for repair services, contracted maintenance, parts replacement and warranty work to technicians. Order third-party equipment, perform scheduling, and create work orders for site testing and/or start-ups.
• Work with contract managers to ensure preventative maintenance is completed according to schedule.
• Track and confirm that all services have been completed, paperwork submitted, and expenses posted to ensure completion of work to close orders. Prepare service orders for invoicing or crediting.
• Collaborate with CPT salespeople, logistics and customers to arrange deliveries of large shipments.
• Ensure technicians have proper credentials and meet safety requirements for access to assigned job sites.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

What You’ll Bring:

• Associates degree in business or related discipline with 3 years of experience in sales, customer service or sales support in a service-related industry, or equivalent education and experience.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate call center, collections or related experience with customers.
• Intermediate interpersonal and communication skills required to communicate with customers and employees.
• Intermediate computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.

What’s in It for You:

• Competitive Salary: Pay is approximately $30.00 to $34.00 per hour based on relevant work experience and qualifications.
• Comprehensive Health Coverage:
  • MEPPI pays up to 90% of the cost for medical, dental, and vision plans.
• Retirement Plans:
  • 401(k) match of up to 4%.
• Generous Paid Time Off:
  • Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
• Career Growth:
  • Access to professional development programs and educational assistance.
• Employee Perks:
  • On-site fitness center (Warrendale, PA), wellness program, profit sharing, and employee discounts.

Why MEPPI:

As a proud U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure and rail transportation solutions across North America. We value collaboration, innovation, and people—because we know that our greatest asset is our team. Join us and help shape a future where talent and technology thrive.

Equal Opportunity Employer:

MEPPI is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and ensure fair consideration for every candidate.

Notice to Agencies and Search Firms:

We do not accept unsolicited resumes from agencies. Submissions without signed agreements become the property of MEPPI, and no fees will be paid.